Centralized Senior Leasing Manager

Prospect Engagement

• Contact and follow up with prospective residents by phone, email, and SMS through the CRM platform to sustain engagement and advance leasing.
• Identify each prospect’s needs and preferences and recommend appropriate housing options with warmth and professionalism.
• Present communities, amenities, and available homes through virtual or in person tours, highlighting features relevant to each prospect.
• Keep current on availability, pricing, and promotions so prospects receive accurate information.

Application Processing

• Send prospects the application link and clear instructions for completing the process.
• Manage the applicant queue and waitlist priorities to support timely, orderly processing across the portfolio.
• Follow up with applicants to obtain completed applications and required documentation.
• Review applications for completeness and accuracy before submitting them for compliance review.
• Coordinate with Preferred Compliance, the third party compliance agency, to support timely review and approval under applicable program requirements.

Data and CRM Management

• Report occupancy and leasing performance by community to the Regional Property Manager, Vice President, and Executive Vice President of Property Management.
• Flag communities trending below 98% occupancy and provide a corrective plan.
• Partner with the VP of Marketing to monitor market conditions, competitors, and recommend pricing, incentives, or outreach adjustments to support occupancy.
• Ensure leasing activity and AI managed communications comply with Fair Housing requirements and applicable affordable housing program rules, including LIHTC and HUD.
• Record prospect interactions and leasing activity in the Elise AI CRM platform and schedule timely follow up.
• Encourage prospects to opt in to SMS communication when appropriate.
• Track occupancy, lead conversion, days vacant, and application processing time.

Customer Service

• Respond promptly and professionally to inquiries by phone, email, and SMS.
• Address prospect questions and concerns in accordance with company policies.
• Resolve inquiries thoroughly and efficiently while protecting confidential information and maintaining a high standard of service.

Collaboration with Other Duties

• Coordinate with onsite teams to move prospects from inquiry and tour through application and signed lease, with clear handoffs at each stage.
• Perform other duties assigned by management.
• Maintain regular, punctual attendance.
• Visit portfolio communities as needed for leasing events or occupancy issues that require onsite support.

Technical and Professional Skills

• Knowledge of EliseAI.
• Advanced proficiency in Yardi Voyager 8.
• Experience processing Housing Choice Vouchers (HCV).
• Expert knowledge of LIHTC, HUD, Section 8, HOME, SAIL, and Fair Housing requirements.
• Ability to organize leasing work, manage competing deadlines, and monitor occupancy across multiple communities.
• Proficiency in Microsoft Office and web-based tools, with the ability to learn and use digital platforms efficiently.
• Initiative, integrity, accountability, and the ability to work independently in a primarily virtual role.
• Ability to follow up promptly with leads, schedule tours, and move qualified prospects toward lease execution.

• Minimum 3 to 5 years of multifamily property management experience.
• Minimum 3 to 5 years of affordable housing leasing experience.
• Centralized leasing experience preferred.
• Bachelor’s degree in business, real estate, or related field preferred, but not required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Travel throughout Florida of up to 40% may be required.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.