Type: Onsite | Contract Job Summary To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
Key Responsibilities
1. To act as a point of escalation for complex and high-priority customer
issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place
necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams
to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer
issues.
5. To drive continuous improvement initiatives for support processes,
workflows and Identify opportunities for innovation, automation, and efficiency enhancements.
Skill (Primary):
Oracle (APPS)
ORACLE CERNER POWERCHART
Job Description: 1.EMR Overview for Travel RNs 2.New Employee Orientation
EMR
FirstNet
EMR Overview for Multidisciplinary
Rehab
3. PowerChart Touch (Mobile Version)
Numbers & Facts
Location
Minneapolis, Minnesota
Skills
Automationunmatched
Cernerunmatched
Continuous Improvementunmatched
Electronic Medical Recordsunmatched
Employee Orientationunmatched
FirstNetunmatched
Oracleunmatched
Oracle Applicationsunmatched
PowerChart Touchunmatched
Process Improvementunmatched
Product Designunmatched
Product Managementunmatched
Quality Assuranceunmatched
Root Cause Analysisunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
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