Certification Clerk

The Certification Clerk must have a working knowledge HUD guidelines and regulations set forth in HUD Handbook 4350.3 REV-1 and subsequent notices, including rent calculation, eligibility, verification, recertification, tenant screening, and Fair Housing. The Certification Clerk supports various properties in meeting occupancy goals and certification requirements across the portfolio. Certification Clerks interact directly with current members to achieve maximum occupancy and compliance with various program requirements (i.e. HUD, LIHTC, HOME, etc.) certification/recertification requirements and helps troubleshoot occupancy and certification problems as requested. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Certifying and recertifying applicants and tenants.Using customer service skills to take resident requests, address resident concerns, and resolve them quickly.Maintaining professional demeanor at all times.Using exceptional multitasking skills to streamline processes and effectively manage daily tasks.Performs clerical tasks such as filing, typing, telephone and computer inputAccurately process information and documents to ensure methods are coordinatedAbility to organize information in a predetermined format for submission to supervisors in connection with reporting requirements.Processing monthly assistance reportsEstablishing and maintaining all files of current membersOther jobs duties as assigned by supervisor Competencies Teamwork: Works with others and builds effective relationships to accomplish common team goals and objectives. Shares ideas freely and openly. Receives input from others. Recognizes when compromise is necessary while working towards consensus with a focus on outcomes that reflect the collective need. Accepts responsibility for his/her role as an effective participantCommunication: Listens and interprets verbal and non-verbal inputs in order to ensure thoughts and ideas are understood. Determines what information is to be communicated, when and to whom. Shares information seeks feedback from others and provides appropriate follow-up to ensure understanding of both the message and its intent. Expresses ideas respectfully and shares information in a clear and concise manner using the appropriate mode of communication. Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.