The Certification Enrollment Specialist is the liaison and point of contact for new clients. This individual is responsible for managing qualifications and enrollments with new customers and relays any updates to external and internal teams.
Roles and Responsibilities:
- Lead client communication during initial qualification analysis and enrollment process.
- Evaluate new client leads by assessing and reviewing client information to verify their certification eligibility prior to enrolling. Advise new clients on when to enroll and what certification might be best suited.
- Responsible for supporting increased client enrollment based on sales and/or divisional goals.
- Handle questions related to fees and provide detailed information on certification requirements, processes, and policies.
- Collect information and assess qualifications of candidates for programs, services, or courses.
- Ensure that applications are completed correctly and that the required supporting materials have been provided.
- Enter, update, and review data and records.
- Providing guidance and recommendations to applicants and prospective candidates.
- Correspond with applicants and prospective candidates.
- Actively prospect, generate leads, and acquire new clients for our certification services.
- Build and maintain strong relationships with key decision makers in target industries.
- Understand client needs and requirements and effectively communicate the value proposition of our certification services.
- Collaborate with the sales and marketing teams to develop and implement sales strategies and campaigns.
- Prepare and deliver persuasive sales presentations, proposals, and contract negotiations.
- Achieve and exceed enrollment targets and KPIs set by the company.
- Keep abreast of industry trends, competitive landscape, and regulatory requirements.
- Track enrollment performance and provide timely and accurate reporting on enrollment activities and pipeline status.
- Notify internal teams of new clients once onboarding is complete.
- Communicate any enrollment delays or issues with clients and internal teams as needed.
- Participate in regular team meetings.
- Maintain a detailed record of the status for each client and escalate any high priority needs.
- Deploy and maintain effective, sound, and healthy communication with clients and internal and external teams.
- Demonstrate an understanding of the certification programs and services provided by Where Food Comes From Divisions: WFCFO, Validus, and IMI.
- Assist with the development of certification policies and procedures, guidance documents, and certification forms in conjunction with the Certification Officer to maintain efficient workflow, adopt industry best practices, and identify key areas for continuous process improvement.
- Work on special projects as assigned by the sales and/or operations teams.
- Determine and escalate discounts to clients if they qualify.
- Interact with other certification bodies to verify eligibility of clients to obtain certification.
- Attend applicable tradeshows when needed.
- Other duties as assigned.
Required Skills:
- Associate degree in Business, Agriculture, Animal Science, Food Science, Communications, Marketing, Sales, or a related field and/or two years of relevant professional experience in client services, enrollment, sales, account management, certification, or a related field.
- Exceptional communication skills, well organized and heightened attention to detail
- Strong sense of urgency towards customer service and task management
- Self-motivated with a desire for continuous learning
- Ability to multi-task and manage priorities effectively and efficiently with completing deadlines
- Confident and comfortable communicating in person and on the phone with prospective clients
- Must have a positive, solutions-oriented attitude and be a team player
- Excellent knowledge of Microsoft Office
Preferred Skills:
- Organic or other agricultural/food certification knowledge, training, or equivalent experience
- 5+ years of sales and/or customer service experience
- Practical field experience in agriculture, food science, or food production
- Food safety and quality standards experience
Physical Requirements
- Able to use standard computer keyboard on a frequent basis and computer-based work for up to 8 hours.
- Visual acuity to read detailed data on a computer screen.
- Able to travel on airplanes.
- Able to meet the physical demands of occasional field work and attending conferences.
Working Conditions:
- HQ in Castle Rock, CO or remote option
- Travel: estimated 10%
- Additionally, due to the nature of the information handled within this position, complete confidentiality and refrain from conflict of interest is demanded, and failure to adhere to these requirements is a terminable offense. We are a company that encourages self-starters and we reward highly motivated employees. There is opportunity for growth within this position for the individual who consistently excels in their performance.
Equal Employment Opportunity:
Where Food Comes From, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.