Certified Medical Assistant/Customer Service Rep

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Medical Assistant/Customer Service Rep is responsible for assisting in providing quality patient care and may have routine interaction and working relationships with patients, family members, physicians, third party payers and other clinic and hospital team members. This position also performs clinic clerical tasks, such as registering patients, relieving staff members of clerical work and minor administrative and business details by scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records and other assigned clerical duties. This position will provide coverage for individuals who are off for various reasons (eg. Sick, FMLA, and vacation).

Responsibilities:

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a range of clinical services.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize optimization.
• Interviews patients and documents information into EMR scheduling system. Reviews records for accuracy.
• Coordinates follow-up appointments.
• Communicates with patients in a timely and effective manner regarding their care. Notifies patients of results and appointments. Patiently and clearly explains information using cultural competency and active listening.

Other information:

Education Requirements:

• High School Diploma or GED
• Completed Medical Assistant program.

Licensure/Certification Requirements

• Current Medical Assistant Certification (AAMA CMA, AMT RMA, NHA CCMA or NCC NCMA)

Professional Experience Requirements:

• Prior work experience in a clinical setting

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: PMA 3919 Lynn Rd Tryon

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: 3919 LYNN

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.