Company name: El Paso Child Guidance CenterTitle of position: Certified Medical AssistantPosition type: Full-timePay range: $14 - 15.50Location: 2701 E. Yandell Dr. El Paso, Texas 799031 vacancy Benefits: We offer our team – Medical, dental, and vision insurance and 401(k)Generous paid time off, extended illness leave, and paid holidaysMental Health HoursExcellent growth and development opportunitiesSatisfying and rewarding work helping clients overcome substance abuseFlexible Schedule As well as company-paid benefits such as life insurance and short-term disability!Schedule: About UsAliviane Inc. is committed to providing treatment to members of our community who struggle with substance abuse. Through substance use and mental health services, education, and awareness we help people recover from addiction as they embrace their voice, discover their journey, and engage their community. The success of our mission is made possible by the skills and contributions of our diverse team. Become a part of a unique organization that is spearheading substance use treatment in Texas. Become a part of Aliviane! Job Summary The Certified Medical Assistant is responsible for supporting medication management, documentation, client scheduling, and general clinic operations. The certified medical assistant specializes in engagement and support activities for clients participating in the Center's Treatment Programs. This position is accountable for ensuring the efficient operation of the medication management clinic and client flow. The Certified Medical Assistant will greet clients and guests, take vital signs, answer phones, schedule appointments, and support psychiatry nurse practitioners, fellows, residents, and psychiatrists with various tasks as needed. Additionally, this position is responsible for completing and submitting prior authorizations and responding to requests for information from patients, pharmacies, and insurance providers companies. Essential Duties and Responsibilities Responsible for opening and/or closing the Center; participate in buddy system rotation.Greet clients and guests in a friendly manner.Answer and return calls regarding prescriptions.Take vital signs and record data on the client chart.Schedule clients for follow-ups with doctors, ensuring accuracy to maintain a smooth flow of office appointments.Conduct confirmation calls daily for the next day's appointments. Notify providers of same-day cancellations and schedule changes. Request and monitor insurance and Medicaid Prior Authorizations (OTRs) to prevent loss of funds.Monitor no-show rates within the psychiatry program.Prepare and complete all Prior Authorizations for medication.Retrieve lab results and upload them into the electronic health record.Assist providers in ensuring parents/clients understand instructions given by providers. Serve as the point of contact for clients/LARs regarding medication or provider-related questions. Notify doctors of clients' arrivals. Distribute and input data from client surveys semiannually and complete other PQI duties as assigned. Complete letters requested by clients, such as emotional support and diagnosis letters. Enter client assessments and other client-related documents into the psychiatry program database. Collect and enter information for potential clients into the EHR system. Maintain physician caseloads to ensure accuracy. Complete tasks and projects assigned by the Management Team. Maintain provider schedules and adjust them based on client/physician needs. Additional Eligibility Qualifications Excellent verbal and written communication skills Basic understanding of medical terminology Familiarity with vitals machines and client assessment procedures Proficiency in using computers, including Microsoft Outlook, Word, and Excel Strong organizational skills Ability to work independently Bilingual (English/Spanish)Required/Preferred Education and Experience Requires High School Diploma or EquivalentCertified Medical Assistant Certification preferred