Position Purpose:
The Certified Medical Assistant Float supports the clinical and administrative operations of the Mission Trails Downtown program by assisting with patient care, procedure preparation, documentation, inventory management, and front-office coordination. This role ensures a safe, efficient, and patient-centered experience in collaboration with physicians, nurses, and radiology staff.
Position Reports to:
Clinical Leader / Practice Manager
Degree of Supervision Provided to Position:
Medium. Works independently under general supervision with guidance from the Clinical Leader or Practice Manager.
Qualifications, Education, Experience, and Competencies:
Education
- Graduate of an accredited Medical Assistant program
- Certified Medical Assistant (CMA) through AMAA
- One year of experience in a urology setting
- Previous experience working in a clinical medical assistant role
- High School Diploma or GED
Experience
- Minimum of 1 year of experience as a medical assistant
- Experience with insurance verification, eligibility, referrals, and pre-authorizations
- Familiarity with EMR systems and Microsoft Office Suite
- Experience supporting clinical procedures and patient care
- CPR/BLS certification (active)
Skills and Competencies
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced clinical environment
- Attention to detail and accuracy in documentation and patient interactions
- Professionalism, empathy, and a commitment to patient-centered care
- Ability to work collaboratively with clinical and administrative teams
- Flexibility and Ability to Multitask
- Stress Management/Composure
- Attention to Detail and Accuracy
- Initiative and Accountability
Internal Relationships (Works Closely With):
Patients, families, physicians, nurses, radiology staff, and other teammates. Must demonstrate professionalism, empathy, and teamwork in all interactions to promote a positive patient and staff experience.
Job Requirements:
Pre-Procedure Setup and Maintenance
- Draw up medications for procedures (e.g., heparinized saline, 1% lidocaine)
- Confirm patient identifiers in C-arm and ultrasound systems; ensure images are saved post-procedure
- Recharge ultrasound equipment between cases
- Maintain a clean and safe environment: replace bedding, sanitize equipment and surfaces, inspect for blood/fluid residue
- Coordinate lunch deliveries for staff when working through lunch
Intraprocedural Responsibilities
- Prepare intraoperative documentation (sedation, materials, agents, times, access)
- Complete variable portions of procedural report as directed by IR during the case
- Circulate additional products as requested by IR and LMRT/RT
- Reposition the C-arm as needed
Post-Procedure Responsibilities
- Assist in transporting patients to the recovery room
- Support nursing staff in cleaning and prepping clinic space and recovery bays
- Perform closing duties (laundry, trash, etc.)
Product and Inventory Management
- Monitor inventory and check expiration dates regularly
- Assist RT in maintaining vendor reference list with contact info, account numbers, and ordering details
Chart Preparation for IR Notes
- Compile pre-procedure information: reason for consult (e.g., BPH, varicocele), medical/surgical history, symptoms
- Include recent labs and imaging reports
- For vascular or cancer imaging, ensure IR has access to view images; request discs/flash drives if needed
- Document referring physician and care team; initiate cardiac clearance in EMR if applicable
Patient Access & Scheduling
- Answer phones and respond to inquiries professionally
- Schedule consults, clinic visits, and procedures in coordination with the clinical team
- Register patients and ensure completion of demographic, insurance, and consent forms
- Relay preparation instructions for procedures, labs, and exams
- Assist patients/families with pre-registration forms and instructions
Referrals & Pre-Authorizations
- Coordinate and process referrals from outside providers
- Verify insurance and obtain pre-authorizations for procedures
- Communicate with payers, providers, and patients regarding insurance requirements
- Inform patients of care costs and collect/post fees as required
- Balance daily financial registers and submit documentation to fiscal department
Administrative Support
- Maintain accurate patient records and update EMR
- Assist with scanning, filing, document management, and billing tasks
- Support front desk workflow and maintain a professional reception area
- Assist with travel coordination and scheduling as needed
- Maintain punctual and reliable attendance
Team Collaboration
- Collaborate with nurses, radiology staff, and physicians to support clinic operations
- Provide coverage for other administrative functions as needed
- Support a collaborative, patient-centered environment
- Perform other duties as assigned
Environmental Conditions
Indoor, climate-controlled clinical environment with potential exposure to blood, body fluids, infectious disease, chemicals, and equipment-related hazards.