GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do- always. 

Overview of the position:

Provides patient care in the physician office setting. Assists providers and staff in coordinating patient care. Functions as a primary liaison between patients, families, staff and providers

ESSENTIAL DUTIES

• 1.    
• Assists physicians with examinations and other office procedures.
• 2.    
• Schedules diagnostic tests, surgeries and pre-admission testing.
• 3.    
• Performs initial-response screening following protocols approved by physician.
• 4.    
• Performs a variety of tests and procedures including CLIA-waived tests, electrocardiography, respiratory testing, and phlebotomy including venipuncture and capillary puncture.
• 5.    
• Prepares and administers oral and parenteral (excluding IV) medications and immunizations as directed by physician and permitted by state law.
• 6.    
• Administers patient injections.
• 7.    
• Calls prescriptions into pharmacy per direction of the physician. 
• 8.    
• Functions as liaison between physician, patient and patient’s family.  
• 9.    
• Practices Standard Precautions, including hand washing and biohazardous materials; applies principals of aseptic technique and infection controls.
• 10.    
• Collects and processes specimens.
• 11.    
• Maintains examination/treatment rooms, including inventory of supplies and equipment.
• 12.    
• Recognizes and responds to emergencies.
• 13.    
• Obtains, and records patient history; obtains vital signs and prepares patients for examination, procedure or treatment. 
• 14.    
• Accurately documents patient communication and clinical treatments, including medication and immunization records.
• 15.    
• Prepares patient information packets.

  QUALIFICATIONS

• 1.    
• High school diploma or equivalent.
• 2.    
• Must have one of the following qualifications or obtain within six months from hire: (1) Certified Medical Assistant through appropriate board (i.e. American Association of Medical Assistants), (2) registered through appropriate board (i.e. The American Registry of Medical Assistants).
• a.    
• To be eligible for NHA certification (organization proctored exam):  Must have at least one (1) year of supervised clinical work experience within the last three (3) years OR have completed a training program within the health field within the last five (5) years.

  >>If hired into a fulltime CCMA position without previous clinical experience, must be able to complete the following within 1 year of hire date: 

  • a. must complete online coursework through NHA within 8 months
  • b. completes a minimum of 1000 clinical hours provided through full time position
  • c. be able to pass certification exam within 1 year of hire and after completion of above 2 criteria

• 3.    
• CPR certification or obtain within 30 days of employment
• 4.    
• Knowledge of medical terminology, anatomy and physiology required.
• 5.    
• Understanding of laboratory techniques required.
• 6.    
• Knowledge clinical and diagnostic procedures.
• 7.    
• Demonstrated pharmacology knowledge and ability to administer medication.
• 8.    
• Knowledge of office practices, patient relations, and medical law and ethics. 
• 9.    
• Demonstrated understanding of various coding and reimbursement systems including ICD, CPT required.  
• 10.    
• Ability to analyze and interpret clinical data and excellent critical thinking skills to make appropriate interventions. 
• 11.    
• Excellent verbal and written communication skills.

  PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

• 1.    
• Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
• 2.    
• Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
• 3.    
• Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.) 
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

  WORKING CONDITIONS/PHYSICAL REQUIREMENTS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• 1.    
• Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations that require following extensive safety precautions that may include the use of personal protective equipment (PPE).  
• 2.    
• Occasional overtime may be required and/or hours may be shortened as business needs dictate. 
• 3.    
• Ability to sit, stand, stoop, push, pull, bend, and walk for extended periods of time.
• 4.    
• Ability to lift 50 pounds to waist level.

  This description reflects in general terms the type and level of work performed.  It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

  Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job .