Certified Medical Assistant -- Plastic Surgery

Certified Medical Assistant/PhlebotomistAbout Donaldson HealthDonaldson Health (“Donaldson”) provides Plastic Surgery, Aesthetics, and Functional Medicine treatments to empower you to unleash your inner confidence and bring out the very best version of you.  We celebrate the uniqueness of each patient’s journey and provide an uplifting, empowered environment at the intersection of appearance and wellness — not a spa, and not a stuffy doctor’s office.We keep it real. We resemble our patients who are smart and active and down-to-earth, with families and hobbies and multiple interests. We identify with our patients’ concerns, understand their perspectives and are here to help. We take our jobs seriously and do not treat medical aesthetics like reality TV. And because we understand the mind-body connection, we see the whole person — not just a body part or a quick-fix procedure.Medical Assistant/Phlebotomist overviewThe Medical Assistant/Phlebotomist at Donaldson works with the Surgical Team and the entire provider team to administer treatments, providing excellent customer care while promoting the Donaldson brand and products. Always oriented toward assisting the team, the Medical Assistant also arranges client rooms before appointments, and rooms each patient. The Medical Assistant is always knowledgeable about the Practice’s services and treatment plans. You are a central part of the patient journey and help to create the excitement to embrace a life changing procedure.Core responsibilities

• Assist Board Certified Plastic Surgery consult patients, size breast implant patients, and prepare for surgery
• Takes and records vitals including blood pressure, heart rate, weight, oxygen saturation, orthostatic vitals when needed. 
• Assist in patient discharge when needed.
• Assist Surgical Team Coordinators with administrative tasks like ordering supplies and stocking or patient-focused tasks like contacting patients when needed.
• Prepare rooms for client appointments; this includes ensuring the room is clean.
• Quickly gather information from clients when taking them to the room for their appointment, noting any issues or questions for Providers to address.
• Understand and know clients to build relationships and facilitate genuine interactions.
• Other duties as assigned

General responsibilities

• Aid in client-stewardship, including greeting clients upon arrival, escorting to rooms, providing water or other items as client may need, and escorting to the front upon completion of appointment.
• With team, turn rooms around in between clients; ensure that room is tidy and that the room is prepared for the next client’s arrival.
• Assist team in answering phone calls and client questions when necessary.
• Willing to work as a team in a patient centered office.

Desired experience and education

• Medical Assistant Certification preferred
• Phlebotomy Certification preferred
• 1-2 years of experience working in an outpatient setting.

FLSA STATUS: Full-time, non-exempt employee. LOCATION: Based in Columbus, OH at corporate officeTRAVEL: Less than 10%REPORTS TO: Patient Care DirectorDIRECT REPORTS: n/a

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