The Pharmacy Operations Tech is responsible for placing outbound calls to physician offices to obtain verbal authorization for prescription refill renewals when previous outreach attempts have not received a response.
This role supports continuity of patient care by ensuring refill requests are addressed in a timely and compliant manner while maintaining professionalism and accuracy in all communications.
Candidate Must Reside in TEXAS***
Job Responsibilities
Duties:
Work a designated outbound call queue focused on prescription refill renewal requests.
Contact physician offices, clinics, and authorized medical staff to obtain verbal refill authorizations.
Clearly communicate prescription details and refill requests to provider offices.
Accurately document call outcomes and authorization information in company systems.
Follow established call scripts, workflows, and compliance guidelines.
Escalate complex cases or concerns to designated pharmacy personnel or supervisors.
Maintain productivity and quality standards while working through assigned workloads.
Identify and document barriers to obtaining refill approvals.
Ensure all patient and provider information is handled in accordance with HIPAA and company policies.
Participate in training sessions, team meetings, and coaching opportunities as required.
Work Timings:
8am to 5:30pm central
Numbers & Facts
Location
(Remote)
Job Type
Contractor
Salary
$19–$19.50 Per Hour
Year Founded
null
Qualifications
Experience:
Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
Previous experience in a call center, healthcare, pharmacy, or customer service environment.
Familiarity with prescription refill processes and medical office workflows.
Knowledge of HIPAA regulations and patient confidentiality requirements.
Education:
Verifiable High School diploma or GED is required.
PTCB Certificate.
Texas State License for Pharmacy.
Skills
Certified Pharmacy Technician (CPhT)unmatched
Medical Officeunmatched
Patient Careunmatched
Pharmacyunmatched
Prescription Drugsunmatched
Technical Operationsunmatched
Time Managementunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.