Certified Pharmacy Technician

SUMMARY: The Compounding Pharmacy Technician is responsible for creating compounded medications, receiving medication orders, measuring quantities of mixing ingredients and packaging medication. Specialty Veterinary Pharmacy (SVPMEDS) team members focus in four essential areas known as C.A.T.S.: Compliance, Affordability, Turnaround, and Service. We consistently give customers a second-to-none experience. Our team goes above and beyond to deliver something unique in veterinary compounding.

DUTIES AND RESPONSIBILITIES:

• Receive written prescription or refill requests and verify that information is complete and accurate.
• Take prescription orders via the phone, fax, email or online.
• Type prescription labels and prepare prescription logs in accordance with the most up to date standard operating procedures. 
• Provide customer service via telephone or in person and provide customers with information about products or services, take or enter orders, cancel accounts, or obtain details of complaints; troubleshoot and handle customer service issues. 
• Maintain proper storage and security conditions for prescriptions and documents.
• Assist customers by answering simple questions, locating items, tracking shipments, or referring them to the pharmacist for medication information.
• Price and print prescriptions that have been filled.
• Establish or maintain customer and patient profiles, including lists of medications taken by individual patients.
• Create pharmaceutical compounding logs, according to written prescriptions.
• Determine charges for services requested, collect payments over the phone or online, or arrange for billing.
• Compute charges for medication or equipment dispensed to veterinary patients and enter data in the computer.
• Assist in the daily workflow to maximize prescription output and meet goals. 
• Clean and help maintain equipment or work areas clean, neat, and organized. 
• All other duties as assigned.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to two years related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• Texas Registered Pharmacy Technician license
• PTCB Certification
• Computer skills required: Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems
• Other skills required:
• Technicians must complete a minimum of twenty (20) hours of continuing education (CE) during each two (2) year re-certification cycle
• Experience working in a fast-paced environment, following specific instructions or procedures
• A disciplined mindset, with great attention to detail, and a near-obsession with accuracy and precision, especially with regard to measuring, pouring and mixing
• Team player mentality
• Good basic math skills

COMPETENCIES:

• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality Management- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally works in high, precarious places, around fumes, airborne particles, or toxic chemicals
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 20 pounds
• Specific vision abilities required by this job include: Close vision; Color vision
• Specialized equipment, machines, or vehicles used: