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Certified ServiceNow Administrator

Macpower Digital Assets Edge Private Limited

Canonsburg, PA

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JOB DETAILS
SALARY
$50–$55 Per Hour
SKILLS
Best Practices, Documentation, Editing, Problem Solving Skills, Process Improvement, Project Tracking, Project/Program Management, Quality Assurance, Regression Testing, Requirements Management, Scripting (Scripting Languages), ServiceNow, Software Administration, Systems Maintenance, Team Player, Technical Leadership, Telecommunications Industry, Test Plan/Schedule, Testing, Trade-Off Analysis, Training/Teaching, Usability Engineering, User Interface Design, User Interface/Experience (UI/UX), Work From Home
LOCATION
Canonsburg, PA
POSTED
7 days ago
Job Summary: This role will focus around 80% on buildouts and 20% on business analyst responsibilities. Must be innovative, pivot quickly and problem solve. This is a collaborative team and tickets are not siloed.
Location: Canonsburg, PA or possibly could sit in Pittsburgh, PA
Hybrid Schedule: Monday and Friday are WFH, Tuesday-Thursday in the office.
Experience and Education:
  • Seven years of professional level technical/industry experience- telecom industry
  • Four years of experience with ServiceNow Service Management System
  • Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform.
  • HS Diploma or equivalent.
  • CSA Certification desired.
Responsibilities:
  • Participate in design, planning, and review of new applications.
  • Work with representatives from the various lines of business to identify and anticipate process improvement opportunities and to develop potential solutions.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Write high-quality, well-designed, testable code built with support of primary developer, as needed, adhering to the engineering rigor necessary to support application reliability, scalability, maintainability, extensibility, and security.
  • Provide Training on ServiceNow functionality to the Network team.
  • Assign work to QA to validate development and support regression testing.
  • Act as the technical lead for front-end design and development.
  • Partner with program/project managers to track potential risks that could impact project delivery.
  • Decompose high-level business and user requirements into requirements specifications to a level of detail suitable for use by those that must base their work on the requirements.
  • Develop requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely.
  • Develop and maintain system documentation (i.e. User Guides, communication regarding new features, etc.).
  • Develop flowcharts, layouts, and documentation to identify requirements and solutions.
  • Development of test plans and facilitation of testing sessions with lines of business to ensure documented deliverables are completed.
  • Administration of ServiceNow Service Management System (CMDB, Service Catalog updates and maintenance, groups/user management, workflow building and editing, custom application deployments, troubleshooting).
  • Troubleshoot and resolve software problems as needed in Operational tools.
  • Document problems, resolutions, and development/configuration for future reference.
  • Contribute to development and design by constructively offering best practice solutions to technical issues.
  • Maintains and supports the ServiceNow platform by performing minor to moderate development and configuration changes as assigned.

About the Company

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Macpower Digital Assets Edge Private Limited

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