CEWD Part-Time Instructor, Customer Service Excellence

CEWD Part-Time Instructor, Customer Service Excellence

Salary

See Position Description

Location

Varies: Alvin College/Online/Various Service Area School Districts/TX Dept of Criminal Justice

Job Type

2. Part-Time

Job Number

FY2627-112

Divison

Workforce & Strategic Initiatives

Department

Continuing Education & Workforce Development

Opening Date

10/14/2026

Closing Date

8/31/2027 11:59 PM Central

• Description
• Benefits
• Questions

SUMMARY

Hourly rate to be determined based on discipline.

This is a Part-Time Instructor Pool in our Continuing Education Workforce Development (CEWD) department for available assignments during the academic year. This position is limited to no more than 19 hours per week. Applications are considered throughout the academic year and reviewed based on departmental needs. Should a review of your application result in the intent to pursue your candidacy, you will be contacted by phone or email for an interview.

APPLICATION STATUS

Your application status will be updated throughout the review process. If your application is still in progress, your application has not been reviewed by the hiring department.

TERMS OF EMPLOYMENT

Requires flexible work schedule to meet program needs, which may include working days, evenings and/or weekends.

If a degree, certification or licensure is required, the provision of official transcripts and/or certifications must be received in the Office of Human Resources within (30) days of hire. Applicants with academic credentials from non-U.S. accredited institutions are required to have their coursework evaluated in terms of U.S. "equivalency." All international credential evaluations must be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES) in order to be considered for a faculty position. Applicants bear the responsibility of requesting, paying associated fees, and obtaining an original transcript evaluation for submission to the Office of Human Resources. Please refer to the NACES website for further information (www.naces.org).

Alvin College is an equal opportunity institution and does not discriminate against anyone on the basis of race, religion, color, sex, pregnancy, gender equity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or veterans status.

This is a security sensitive position and requires a criminal history and/or motor vehicle records check.

ESSENTIAL JOB DUTIES

SUMMARY

Provides instruction in customer service excellence, preparing students to deliver professional, effective, and customer-focused service while building communication, problem-solving, conflict-resolution, and relationship-management skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and deliver instruction in customer service principles, professional communication, and relationship management.
• Teach students effective verbal, written, digital, and interpersonal communication techniques for customer interactions.
• Instruct students in active listening, empathy, professionalism, emotional intelligence, and customer-focused communication.
• Teach strategies for handling difficult customers, resolving conflicts, managing complaints, and de-escalating challenging situations.
• Incorporate role-playing, simulations, case studies, and workplace scenarios to develop practical customer service skills.
• Teach students to identify customer needs, manage expectations, and develop positive customer relationships.
• Provide instructions in telephone, email, chat, social media, and other digital customer-service communication.
• Other duties as assigned.

WORK ENVIRONMENT

The employee typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Employees may encounter frequent interruptions throughout the workday.

PHYSICAL DEMANDS

The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to twenty (20) pounds.

AI Statement:

Working knowledge of artificial intelligence (AI) tools and the ability to use them responsibly, ethically, and in compliance with organizational guidelines.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Demonstrated knowledge of professional communication, customer relationship management, conflict resolution, service recovery, and customer experience principles.
• Minimum of three (3) years of experience in a related field.

KNOWLEDGE, SKILLS, AND ABILITIES

• Good communication and interpersonal skills
• Must have a working knowledge of Microsoft Office programs, as well as intermediate computer skills.
• Must be familiar with interactive teaching methods and instruction via the Internet.

PREFERRED QUALIFICATIONS

• Experience with CRM systems, customer service technologies, digital communication platforms, and emerging technologies such as AI.
• Working knowledge of Blackboard course management system
• Bilingual - English/Spanish (Speak)

Welcome to Alvin, Texas! Located twenty five miles southeast of Houston in northeast Brazoria County, on land originally granted to the Houston Tap and Brazoria Railroad, Alvin is home to 28,377 residents and has much to offer our citizens and visitors alike.

The College

Alvin College is a public community college in Brazoria County, Texas. We provide educational opportunities in workforce training, academics, technical fields, adult basic education, and personal development.

Alvin College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees and certificates.

Vision Statement

"Alvin College envisions a college that inspires lifelong learning, cultivates innovation, and serves as a vital partner in strengthening the economic and cultural vitality of our region-empowering students and communities to thrive in a rapidly changing world."

Mission Statement

"Alvin College improves lives by offering affordable, accessible, innovative, high-quality academic, career and technical education to meet the needs of students, workforce and the community."

Benefits

Alvin College provides comprehensive, competitive, and affordable benefit programs to meet the needs of our employees. The College offers a variety of health insurances, retirement, optional retirement plans, generous paid leave and holidays, wellness leave, an employee assistance program, and more. For most plans there is a 60 day waiting period for enrollment. Feel free to reach out to Human Resources at hr@alvincolleg.edu if you have questions.

Please view our Benefits Page for more information and eligibility requirements.

01

Do you have all the requirements listed for this position?

• Yes
• No

02

Do you have the knowledge, skills and abilities for this position?

• Yes
• No

03

Are you bilingual in English/Spanish? If yes, be prepared to answer questions in Spanish.

• Yes
• No

04

I acknowledge I have uploaded a copy of ALL my transcripts for ALL degrees conferred.

• Yes
• No

05

I acknowledge my application, resume and/or supplemental documents ALL MATCH and provide the same and consistent information; ensuring that beginning and end dates are in the MM/YYYY format and all applicable work experience is listed. Please be advised, if these documents do not match, there will be a delay in the hiring process as employment dates will need to be confirmed and may impact final salary offer.

• Yes
• No

Required Question

Employer Alvin College

Address 3110 Mustang Road

Alvin, Texas, 77511

Phone 281-756-3639

281-756-3722

Website http:www.alvincollege.edu