CFSR - APACHE MAINTENANCE TD

About LSI

LSI is an employee-owned company that employs dynamic teams of professionals - people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customers' expectations. Everyone at LSI has a personal stake in our success. LSI has over 300 training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading-edge technology and proven processes.

Mission

Our mission is to prepare our military and allies to be battle-ready through cutting-edge training products and services.

Vision

Our vision is to be the premier provider of military training solutions, renowned for our innovation and excellence. Through employee-ownership and teamwork, we will shape a future where every military service member is equipped to succeed in their mission.

Guiding Principles

ESOP Sustainability: We do everything within our control to meet project budgets and schedules, so our ESOP prospers.

Take Ownership: Each Employee-Owner takes ownership at the individual level for their words, actions, and results. Individual ownership breeds accountability. Accountability breeds trust. When we hold ourselves accountable and trust our fellow employee-owners to do the same, we realize success.

Clear Communication: We project confidence in our communication using unambiguous language and providing clear purpose and direction.

Pursuit of Excellence: We aggressively pursue continuous improvement both as teams and individual employee-owners. We strive to get better every day. There is no room for mediocrity.

Pride in Our Work: We know the value of our work and are proud of what we produce.

Customer Focus: Customers are both internal and external and we strive to give both our best efforts.

Assume Positive Intent: Assume others are well-intentioned in their actions and seek additional information about the circumstances to help solve problems. Assuming positive intent in all interactions is the key to building strong teams and working together to solve problems.

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General Summary

The Apache Contracted Field Service Representative/Subject Matter Expert (CFSR/SME) within the Army Aviation Training Centre (AAvnTC) provides technical expertise in the maintenance, upkeep, and availability of AH-64 helicopter maintenance simulator devices in accordance with contractual specifications, standards, and instructions located near Oakey, Queensland, Australia, on a two-year contract with three one-year options to be considered following the initial term.

Essential Job Functions

• Provides direct support to Apache maintenance training outcomes through:

o The dissemination of knowledge and experience relating to the utilisation of Apache Maintenance Training Devices (MTDs) in the training environment.

o Apache device operation, modification, maintenance, configuration and spares management.

o The provision of expertise and guidance at the local level to resolve unforeseen issues with Apache MTDs, with ability to exploit OEM network (reach-back) to assist in remote troubleshooting and repair, as required.

• Works independently, with the opportunity for reasonable autonomy, but will also be accountable under limited direction to perform and achieve daily tasks within an integrated training workforce.
• Assists in the development of training team capacity, in relation to device operation and maintenance, through monitoring, coaching and documented feedback.
• Contributes to stakeholder engagement in relation to complex or difficult issues associated with device operation or maintenance.
• Identifies, anticipates and responds to AAvnTC needs and expectations to achieve daily training outcomes at the local level.
• Local level support is key to the functions of the CFSR/SME and initial establishment of Apache training near Oakey QLD. The functions of the Apache CFSR/SME are predicated on the following core deliverables:

o OEM representation/device training.

o Device operation.

o Device maintenance

OEM Representation

• Retains a broad understanding of USG/LSI contract scope, providing redundancy for the Lead CFSR and continuity of engagement with SMEs within LSI. This arrangement enables the CFSR/SME to readily advise and assist Commonwealth of Australia (CoA) in the resolution of issues as they arise and/or maintenance of each device. General requirements will include:

o Communicates effectively with internal and external stakeholders.

o Builds and sustains positive relationships with team members, actively participating in teamwork and mentoring instructors.

o Applies device knowledge and experience to identify potential problems and assist in resolution.

o Applies device knowledge and experience to assist in the development of bench level instructions and supporting processes.

o Provides recommendations for continuous improvement.

o Monitors and enforces safe behaviours in and around training devices and reporting any safety concerns.

Device Operation

• The duties associated with operation of devices include, but are not limited to ensuring:

o Devices are serviceable prior to commencement of training.

o All emergency stops are operational prior to commencement of training.

o All students adhere to the requirements of the relevant device user manual when undertaking training.

o L7 power-on, off and shut-down procedures are completed in the correct sequence.

o All identified faults are recorded in the relevant device log book at the completion of each training day.

Device Maintenance

• Inspects the device to ensure devices are clean and have been returned to a ready condition or a condition that supports the next iteration of training.
• Corrects any deficiencies recorded in device logbooks, through repair or replacement of parts/components, utilising spares supplied under Initial Spares Provisioning (ISP) or replenishment when necessary. If item is not in stock, recommends and supports the initiation of a requisition under sustainment.
• Incorporates approved software/firmware updates and upgrades.
• Conducts approved maintenance tasks that are not contained within the relevant device Operator Manual.
• Reports to AAvnTC key staff any deficiency that requires significant maintenance, repair or modification.
• Seeks advice from LSI, through the Lead CFSR and in consultation with key staff regarding significant maintenance, repairs or modification.
• Communicates directly with LSI to gain assistance in troubleshooting and fault isolation, when required.

Attributes/Qualifications

• Possesses the knowledge, experience and skills to provide managerial redundancy for the Lead CFSR.
• Must become a qualified L7 Instructor Specialist, capable of mentoring and delivering Train-the-Trainer instruction through use of inherent skills and knowledge.
• L6/E-GPTT Competence is highly desirable.

Supporting Conditions

• The following mutually accepted employment conditions will form the basis of work routine and workplace support arrangements:

o Possesses or acquires a USG 'Secret' Security Clearance to align with CoA requirements for Negative Vetting 1 (NV1) clearance prior to arrival. This validation will be observed on the APCS and DS&VS application from DSCA.

o Provides technical assistance to enable operation five (5) days per week, forty-six (46) weeks per year for up to twenty-four (24) months from completion of L7 installation and final inspections. Three one-year options to be considered following the initial term.

o When requested, the CFSR/SME can expect assistance from AAvnTC personnel (i.e. instructors, training staff, or uniformed personnel) in the performance of any maintenance procedures requiring more than one individual to safely execute (e.g. removal or installation of the gun, turret, ammo mag, or other 2+ man lifts).

o For parts/components that are not repairable by the CFSR/SME, the CFSR/SME remains available to facilitate return and repair. The contractor will leverage the CoA logistics procedures for any components requiring vendor return to the United States.

o The CFSR/SME will not be responsible for export and import, but will facilitate part removal, packaging, drop off, and pick up of any items requiring shipment.

o The CFSR/SME will have access to the Australia L7/E-GPTT FMS provisioned spares.

o The CFSR/SME will be provided with a desk and storage area within the training facility to securely house equipment such as their computer, tools and test equipment.

• Must be capable of safely handling government furnished equipment and materials.
• Must be available to work a standard weekly schedule with overtime as required.
• Perform other duties as assigned.

Supervisory Responsibilities

• None