Change Management Consultant : 26-02104

Akraya, Inc.

San Francisco, CA

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JOB DETAILS

SALARY

$95–$100 Per Hour

SKILLS

Adoption, Artificial Intelligence (AI), Artificial Intelligence (AI) Programming Languages, Automation, Call Centers, Campaigns, Change Management, Cloud Computing, Communication Skills, Distribution Services, Human Resources, IT Service Management (ITSM), Information Technology & Information Systems, Instructional Design, Leadership, Management Consulting, Marketing, Metrics, Microsoft SharePoint, Multilingual, Organizational Skills, Retail, Risk Management, Salesforce.com, Search Agent, Service Delivery, ServiceNow, Software Development Lifecycle (SDLC), Strategic Planning, Technical Recruiting

LOCATION

San Francisco, CA

POSTED

2 days ago

Primary Skills: Organizational Change Management (Expert), AI Adoption & Enablement (Expert), Prosci ADKAR (Advanced), Stakeholder Management (Expert), HR Service Delivery (HRSD) & ITSM (Advanced)
Contract Type: W2 Only
Duration: 7+ Months
Location: San Francisco, CA, Hybrid (Support PST Hours 3–4 Days/Week)
Pay Range: $95 - $100 on W2

Job Summary:
We are seeking a Senior Change Manager to lead the end-to-end Organizational Change Management (OCM) strategy for a large-scale enterprise AI transformation initiative focused on AI-powered HR Service Delivery. This role will drive the successful adoption of Moveworks as the organization's AI-powered employee support platform, replacing legacy solutions across HRSD, ITSM, and future enterprise functions. The ideal candidate has extensive experience leading enterprise-wide change initiatives, developing OCM strategies from scratch, driving AI adoption, creating communications and training materials, and managing stakeholder engagement across large, distributed organizations.
Key Responsibilities:

Lead the end-to-end Organizational Change Management (OCM) strategy for a large enterprise AI transformation program.
Develop comprehensive change plans, stakeholder impact assessments, adoption strategies, and governance models using ADKAR or similar methodologies.
Build and execute executive communications, awareness campaigns, and enterprise-wide change messaging across multilingual audiences.
Design, develop, and deliver role-based training, enablement content, quick reference guides, and adoption materials without dedicated instructional design support.
Build and manage a Change Champion Network across corporate offices, retail stores, distribution centers, and call centers.
Drive enterprise adoption of AI-powered employee support solutions, establishing trust in AI Search and Agentic AI automation capabilities.
Partner closely with Product Managers, HR, ITSM, Program Leadership, and executive stakeholders to ensure successful program execution.
Define readiness criteria, hypercare activities, adoption metrics, and reinforcement plans for phased go-live waves.
Participate in governance meetings, executive reporting, risk management, and change readiness reviews throughout the program lifecycle.
Manage change communications, stakeholder alignment, and adoption activities across multiple implementation waves while minimizing change fatigue.

Must-have Skills:

5+ years of Organizational Change Management experience leading enterprise transformation programs.
Minimum 3+ years supporting HR Service Delivery (HRSD), ITSM, Employee Experience, or Enterprise Technology implementations.
Proven experience leading AI, self-service, conversational AI, or digital workplace adoption initiatives at enterprise scale.
Strong expertise creating OCM strategies from the ground up and personally executing communications, training, stakeholder engagement, and adoption activities.
Hands-on experience applying Prosci ADKAR or similar structured change management methodologies.
Experience conducting stakeholder impact assessments, organizational readiness assessments, and adoption planning.
Strong executive communication, presentation, facilitation, and stakeholder management skills.
Experience supporting large, geographically distributed workforces, including corporate, retail, call center, and distribution center employees.
Ability to manage multiple workstreams in fast-paced environments with aggressive delivery timelines.
Bachelor's degree in Business, Communications, Human Resources, Information Technology, or related field.

Nice-to-have Skills:

Experience implementing or supporting Moveworks, Aisera, ServiceNow, or similar AI-powered employee support platforms.
Prosci ADKAR, ACMP, or equivalent Change Management Certification.
HR Operations or HR Service Delivery domain experience.
Experience with Salesforce Marketing Cloud, SharePoint, or enterprise communication platforms.
Experience supporting retail, consumer products, or other large multi-site enterprise organizations.
Experience managing multilingual, global AI adoption or digital transformation programs.
Familiarity with AI-powered search, agentic AI automation, conversational AI, and employee self-service technologies.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

Akraya, Inc.

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Change Management Consultant : 26-02104

Akraya, Inc.

San Francisco, CA

About the Company

Akraya, Inc.

Resume Resources

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