Change Management Lead, Employee Success

JPMorganChase is on a mission to deliver a first-class employee experience to find, keep and grow the right talent to drive our business for today and tomorrow. We believe the employee experience is the sum of every interaction an employee has with the firm, and we are committed to building these experiences and journeys with the employee at the center.

Our global change and readiness team partners with teams across the firm who are building and improving all employee experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities.

As a senior HR Change Management Lead in Employee Experience (EX) and HR functions you will help us successfully navigate the integration and improvement of our experiences. You will lead enterprise change management initiatives that drive employee adoption, readiness, and sustained behavior change across HR products, programs, and experiences. Partner closely with HR Centers of Excellence (Benefits, Performance, Learning, Talent, Total Rewards, Employee Experience, etc.) and cross-functional product teams to develop and execute change strategies that help employees and managers successfully navigate organizational, process, and technology changes.

Job responsibilities

• Develop and execute end-to-end change management strategies for HR initiatives, products, policies, and employee programs.
• Partner with HR functions and product teams to assess change impacts, identify adoption risks, and create mitigation plans.
• Conduct stakeholder analysis and engagement planning across senior leaders, HR partners, managers, and employees.
• Design and implement change readiness, communications, training, and reinforcement strategies to support successful adoption.
• Collaborate with Product, Design, Technology, Employee Experience, and HR teams to ensure employee needs are incorporated throughout the change lifecycle.
• Establish change governance and measurement frameworks to monitor readiness, adoption, engagement, and business outcomes.
• Support enterprise-wide transformations that span multiple HR functions and employee-facing products, ensuring a consistent employee experience across initiatives.
• Equip leaders and managers with tools, messaging, and resources to effectively lead their teams through change.
• Identify and address adoption barriers, stakeholder resistance, and organizational risks to accelerate realization of business value.
• Leverage employee feedback, research, and change metrics to continuously improve change strategies and employee outcomes.

Required qualifications, capabilities and skills

• 10+ years of experience within an organization or consulting firm, with deep experience leading change management initiatives within HR, Employee Experience, Talent, Benefits, Learning, Performance, or Workforce Transformation environments.
• Proven ability to influence and align stakeholders across multiple HR functions, product organizations, and executive leadership teams.
• Expertise in change management methodologies, organizational readiness, communications, training, and adoption measurement.
• Experience supporting large-scale employee-facing transformations involving both process and technology change.
• Exceptional ability to translate complex business and product changes into clear employee and manager experiences.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans