Change Manager (Project Services Office- PSO)

About LIDD

LIDD is a leading supply chain management consulting firm specializing in strategy, design, implementation, and optimization of supply chain operations and enterprise technology solutions. We help manufacturers, distributors, and retailers transform their operations through innovative supply chain and ERP solutions.

The Role

The Change Manager is a strategic advisor and delivery leader responsible for managing the people side of transformation. Working alongside Project Managers, Program Managers, consultants, and client stakeholders, you will design and execute change management strategies that improve adoption, minimize resistance, and maximize business outcomes.

You will support complex transformation initiatives involving technology, processes, organizational structures, and ways of working.

Key Responsibilities

• Develop comprehensive change management strategies and plans.
• Conduct stakeholder assessments and impact analyses.
• Define adoption objectives and success metrics.
• Create readiness frameworks and deployment plans.
• Build relationships with executive sponsors and business leaders.
• Support leadership alignment and sponsorship activities.
• Facilitate stakeholder workshops and engagement sessions.
• Identify and manage resistance.
• Develop communication strategies and key messaging.
• Create stakeholder communication plans.
• Manage change communications throughout project lifecycles.
• Develop learning and enablement strategies.
• Coordinate training development and delivery.
• Define readiness assessment approaches.
• Integrate change management activities into project plans.
• Monitor risks related to adoption and organizational readiness.
• Support go-live planning and post-launch stabilization.
• Build reusable methodologies, templates, and tools.
• Mentor project teams on change management best practices.

Required Qualifications

• 7+ years of experience in Change Management.
• Experience supporting ERP or enterprise technology implementations.
• Strong stakeholder engagement and facilitation skills.
• Experience working with executive leadership teams.
• Excellent communication and presentation abilities.
• Experience leading organizational transformation initiatives.

Preferred

• Consulting experience.
• Experience with ERP, Supply Chain, WMS, TMS, or Planning solutions.
• Bilingual Spanish and English
• Experience working within project or program management environments.