Specialist, Channel Operations

Position Overview

The Specialist, Channel Operations is responsible for supporting and improving the operational processes that manage third-party distribution channels. This role ensures accurate data transmission, validation, and alignment across external distribution platforms and internal stakeholders.

Working closely with the Manager, Channel Operations, this individual will support day-to-day channel partnership operations, drive process improvements, and contribute to operational initiatives across Analytics, Strategic Initiatives, Sales, and Go-to-Market (GTM) teams.

Key Responsibilities

• Provide day-to-day operational support for channel partnerships, including data alignment, reconciliation, and issue resolution with external distribution partners and internal stakeholders.

• Identify and implement process improvements to enhance metadata management, data accuracy, and information-sharing processes with distribution partners.

• Support multiple operational initiatives, serving as a liaison between external distribution partners and internal teams while providing subject matter expertise on distribution processes.

• Partner with Sales and Go-to-Market teams to support channel operations, address operational challenges, and escalate disputes as needed.

• Collaborate cross-functionally to maintain accurate information across third-party distribution systems and ensure reliable data transmission and validation.

• Contribute to ongoing operational transformation efforts to improve efficiency, consistency, and collaboration across channel distribution processes.

Required Qualifications

Education

• Bachelor's degree in a related field or equivalent professional experience.

Experience

• 5+ years of relevant professional experience.

Required Skills and Qualifications

• Strong operational process management and data management skills, with experience collaborating across internal teams and external stakeholders.

• Demonstrated problem-solving skills and the ability to structure complex issues into actionable solutions.

• Exceptional attention to detail and the ability to work effectively in a fast-paced environment with tight deadlines and shifting priorities.

• Excellent verbal and written communication skills.

• Experience serving as a primary liaison between multiple stakeholders.

• Demonstrated curiosity, initiative, integrity, and a proactive approach to problem-solving.

• Strong proficiency in Microsoft Excel and PowerPoint.

• Ability to manage multiple competing priorities and deliver results effectively.

Preferred Qualifications

• Working knowledge of course material distribution and the higher education market.

• Experience with data analysis and visualization tools such as Power BI or Tableau.

Additional Information

This job description outlines the primary responsibilities and qualifications for the role. Duties, responsibilities, and activities may evolve based on business needs. Role is 100% Remote, EST and CST hours preferred