Chart Retrieval Specialists

Summary:

• Duration: 6 months
• Work Mode: Remote
• Travel is expected to be completed through personal vehicle.

Responsibilities:

• Serve as the key external-facing member of a cross-functional/divisional team to manage chart abstraction for assigned providers and facilities.
• Inform and educate providers and physicians on the company's chart collection activities and foster provider relationships and adoption of company Risk Adjustment initiatives.
• Respond to provider inquiries regarding provider-related information and data to resolve issues and increase chart retrieval volumes.
• Educate, monitor, analyze, document, and interact with physicians and other healthcare professionals to ensure cooperation and understanding of chart retrieval projects.
• Alert leadership to potential issues and opportunities found through physician contact.
• Maintain a thorough knowledge of healthcare industry trends and developments through the review of industry publications, newsletters, and formal training.
• Ensure medical records are assembled in standard orders and are accurate and complete.
• Meet productivity expectation standards for the collection of medical records.
• Maintain strict confidentiality and security with all patient records while ensuring compliance with HIPAA standards.
• Receive and process chart requests in accordance with company standards, ensuring integrity of chart retrieval database and quality audit controls of all medical records documents in a timely and accurate manner.

Requirements:

• Bachelor's degree or relevant experience in lieu of degree required.
• Minimum of two years of healthcare experience, preferably with provider or client focus/interaction.
• Valid New Jersey driver’s license and good driving record, to be determined via a New Jersey DMV check.

Preferred Skills:

• HIPAA Privacy Certification preferred.
• Knowledge of the healthcare industry and New Jersey physician community.
• Strong PC skills including Microsoft Office.
• Basic navigation and knowledge of clinical EMRS systems: Allscripts, Epic, E-clinical works, Nextgen are a plus.
• Strong interpersonal skills such as diplomacy, patience, and politeness.
• Time management skills and ability to balance multiple projects.