Chat Brand Rep (Titleist) (Remote)

At Capacity ECommerce, we are looking for remote chat representatives to assist customers and provide an exceptional shopping experience on titleist.com. We believe in the power of human connections to provide premium service to online customers mirroring an in-store experience. No bots. Just real, honest people sharing their passion and expertise.

RESPONSIBILITIES AND DUTIES 

• Be brand passionate - share your love for the game and brand!
• Use primarily Titleist golf equipment
• Familiarity with the Titleist site and any related media/searches
• Ability to compare and analyze any competitor products.
• Thrive in fast-paced environment handling multiple chats at once
• Maintain the core values of the Titleist tradition “commitment to continuous improvement and performance and quality excellence

SKILLS AND QUALIFICATIONS 

• 5+ years golf experience
• 2+ years club fitting experience
• In-depth knowledge of current and past Titleist products
• Familiarity with similar products from other brands
• Ability to communicate and assist golfers on all Titleist products (enthusiast to pro level) 
• Able to type at least 35 wpm, with a strong ability to communicate clearly

“An unwavering commitment to continuous improvement and performance and quality excellence are corevalues of the Titleist tradition.”

COMPENSATION AND PERKS

• This is a 1099 Independent Contractor position.
• Pay $20/hour, paid weekly
• Remote position 

TECHNOLOGY DETAILS

• A desktop or laptop w/ Chrome browser (tablets and other mobile devices are not compatible at this time).
• Stable internet connection (we suggest at least a consistent 10mbps).
• Reliable sound output (this can either be through built in computer speakers or third-party speakers or headsets).