The Chief Engineer is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the Company's goals of guest satisfaction, cost control and profitability.?He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet company standards. Job Duties & Functions
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Train and supervise the hourly Engineering staff and coordinate all scheduling
• Review Engineering staff's worked hours for payroll compilation and submit to accounting on a timely basis
• Focus the Engineering Department on their role in contributing to the guest service scores
• Motivate, coach, counsel and discipline all Engineering personnel according to company standards
• Conduct all 90 day and annual employee performance appraisals according to company standards
• Prepare and conduct all Engineering interviews and follow hiring procedures according to company standards
• Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards
• Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager)
• Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment
• Adhere to budgeted or re-forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked
• Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards
• Manage energy expenses and continually work towards energy conservation
• Participate in required M.O.D. coverage as scheduled
• Ensure that the Preventative Maintenance program is implemented and administered according to company standards
• Evaluate and spot check the work of all staff and contractors or outside laborers
• Handle guestroom maintenance requests in a timely manner
• Maintain files of and be familiar with all operational manuals and warranty agreements for equipment
• Immediately follow up on any alarms to determine the exact location and cause; determine emergency status and report to Guest Services and/or the General Manager with findings
• Ensure that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers
• Act as emergency contact person
• Attend monthly all-employee meetings and any other functions required by management
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Ensure that pool and spa are in compliance with area health codes
• Use proper two-way radio etiquette at all times when communicating with other employees; Ensure the proper use of radio etiquette within department
• Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures
• Establish and maintain key control system and IT related items
• Be familiar with the organization of DM Hotel Operator, LLC and Rebel Hotels and know the function of each department
• Conduct daily property tour of the hotel and exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically
• Handle items for “Lost and Found” according to the standard
• Perform any other duties as requested by the General Manager
• Access to back of house areas of the hotel and sensitive information
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement
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