Chief Executive Officer - Fast Casual - Pittsburgh, PA

Summary:

The CEO will be responsible for strategic people and brand leadership, company and systemic financial oversight, operational expertise, franchise growth and development and compliance and developing key relationships with team members, vendor partners and franchisees. 

This position will also be the key figure for developing relationships with and visiting franchisees.

Strategic Leadership:

Develop and communicate a compelling vision and strategy for the overall growth and success of the Brand.

Lead the executive team in aligning business strategies with organizational goals.

Franchise Management:

Oversee the expansion of the franchise system, ensuring consistent brand standards and quality across all locations.

Foster relationships with existing franchisees and work to attract new partners to expand the network.

Financial Management:

Develop and manage the annual budget, ensuring the financial health and profitability of the entire franchise operation.

Implement cost-control measures and revenue-generating strategies to maximize profitability.

Operational Excellence:

Drive operational efficiency and excellence in all aspects of the Brand's business functions, from food production to customer service.

Ensure compliance with health and safety regulations across all locations.

Brand Development:

Spearhead initiatives to enhance and strengthen the brand image, positioning the franchise as a leader in the Brand.

Oversee marketing and promotional activities to drive customer engagement and loyalty.

Innovation and Technology:

Stay abreast of industry trends and implement innovative technologies and processes to improve overall operations and customer experience.

Team Leadership:

Provide inspirational leadership to the executive team and all employees, fostering a positive and collaborative work culture.

Recruit, develop, and retain top talent across all levels of the organization.

Legal and Regulatory Compliance:

Ensure compliance with all relevant laws, regulations, and standards governing the Brand segment's industry.

Mitigate legal risks and address any compliance issues promptly.

Stakeholder Relations:

Build and maintain strong relationships with stakeholders, including franchisees, investors, suppliers, and government agencies.

Represent the company at industry events and forums.

Performance Metrics:

Establish key performance indicators (KPIs) and regularly assess and report on the performance of the franchisor and individual locations.

Customer Satisfaction:

Prioritize customer satisfaction initiatives, ensuring a positive dining experience and high-quality food offerings.

Adaptability:

Demonstrate flexibility and adaptability in a dynamic and competitive market, adjusting strategies as needed to meet changing business conditions.

Sustainability and Social Responsibility:

Integrate sustainable practices and social responsibility initiatives into the business model, reflecting a commitment to ethical business practices.

Communication Skills:

Effectively communicate with ownership and other key stakeholders, providing transparent and timely updates on the company's performance.

Crisis Management:

Develop and implement crisis management plans to address unforeseen challenges and disruptions in the business.

Qualifications:

Bachelor’s degree with a minimum of 10-years of executive level restaurant franchise experience

Must be proficient in Microsoft Office (PowerPoint, Excel, Word and Outlook), CRM software, Adobe Acrobat and other programs as needed

Requires knowledge of proper correspondence practices and the ability to prioritize multiple projects in a fast-paced environment

Excellent verbal and written communication

Self-starter with a strong attention to detail and the ability to work within timelines

Exceptional time management and interpersonal skills

Strong work ethic 

Ability to travel as needed (up to 25%)

Does this sound like you? We'd love to hear from you! Apply today!