Chief of Staff Manager

HITT is seeking a highly organized, execution-focused Chief of Staff to support the CEO and strengthen the effectiveness of the Executive Office, with impact across the enterprise. This role requires someone who operates with a deep respect for detail and a commitment to excellence, not as a catchphrase, but as a standard reflected in how work is prepared, communicated, and delivered. The right candidate understands that precision, completeness, and quality are what enable speed, trust, and strong decision-making at the executive level.

This role is responsible for ensuring that the CEO's priorities are executed and that time, attention, and decision-making are protected and optimized through structure and discipline. Operating as part of a coordinated team and in close partnership with the Executive Business Partner, this individual manages the flow of work into the CEO-shaping materials, driving clarity, and ensuring that all inputs are aligned to enterprise priorities. This includes direct ownership of the preparation and quality of key materials and meeting outputs, such as agendas, presentations, decisions, and follow-through. They bring a high level of ownership to every detail, ensuring nothing falls through the cracks by closing loops and maintaining accountability across stakeholders.

The Chief of Staff plays a critical role in translating direction into execution and bringing structure, follow-through, and consistency to how the CEO engages with the business. This role also leads and develops an Associate Chief of Staff, ensuring the Office operates with leverage, efficiency, and high standards.

Responsibilities

• Readiness Management

  • Ensure all materials, requests, and decisions reaching the CEO are clear, complete, and decision-ready

  • Manage intake, triage, and routing of work to the CEO, reinforcing standards for quality, clarity, and timing

  • Anticipate needs and proactively prepare the CEO for key meetings, decisions, and communications

  • Partner with the Executive Business Partner to align on priorities, sequencing, and what is elevated to the CEO

  • Refine presentations, communications, and recommendations to ensure clarity, alignment, and executive-level quality

• Governance & Meeting Execution

  • Own governance and CEO-led meeting operations, including agendas, materials, and documentation (minutes, decisions, action items)

  • Maintain governance structures and oversee internal policies and ensure they are maintained, organized, and aligned across the organization

  • Attend select meetings with the CEO to capture key discussions, decisions, and ensure follow-through

  • Coordinate board and committee materials, ensuring accuracy, completeness, and timely delivery

• Enterprise Coordination and Alignment

  • Serve as a central coordination point for CEO-prioritized work, ensuring initiatives are clearly defined, aligned, and progressing

  • Partner with leaders to translate direction into actionable next steps and drive follow-through across teams

  • Identify gaps, risks, or lack of ownership and step in to resolve issues or advance work as needed

  • Maintain visibility across key initiatives while reinforcing standards for communication, escalation, and preparation

• Team Workflows & Leadership

  • Lead and develop the Associate Chief of Staff, setting priorities and ensuring excellence and high-quality output

  • Partner with the Executive Assistant to ensure seamless coordination of calendar, materials, and priorities

  • Collaborate closely with the Operations Chief of Staff and team

  • Develop and coordinate enterprise communications in partnership with communications team

• Special Projects & Ad Hoc Execution

  • Lead and execute high-priority, time-sensitive projects on behalf of the CEO

  • Provide structured problem-solving and support across a range of business needs

  • Step into areas requiring additional capacity to ensure progress and completion

Qualifications

• 5-10 years of professional experience, including prior experience as a Chief of Staff or in a comparable role supporting senior executives

• Experience operating in fast-paced, high-expectation environments with the ability to manage multiple priorities simu