Business Growth, Cross-Functional, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Forecasting, GMP (Good Manufacturing Practices), Help Desk, Inventory Management, Leadership, Logistics, Marketing, Operations, Operations Management, Order/Customer Fulfillment, Performance Metrics, Product/Service Launch, Team Building, Team Lead/Manager, Technical Leadership, Technical Operations, Third-Party Logistics (3PL), Warehousing, eCommerce
Chief Operating Officer (COO)
Full-Time | Executive
ABOUT US
We are a fast-growing e-commerce brand in the longevity and wellness space, offering research-grade peptides and bioregulators manufactured in USA-registered, GMP-aligned facilities. Founded in 2024, the companyis scaling rapidly toward $75-80M in annual revenue and is building the leadership infrastructure to match. This is a rare opportunity to join a high-margin, high-growth business at a pivotal inflection point and help build the operational foundation from the ground up.
THE OPPORTUNITY
We are seeking its first Chief Operating Officer to bring structure, accountability, and scale to a business that has grown faster than its systems. Reporting directly to the CEO, the COO will own the full operational engine - warehouse, logistics, customer service, technology, and middle management - and will be empowered to build the team and processes needed to support continued aggressive growth. This role is confidential.
WHAT YOU'LL OWN
- Warehouse & Fulfillment: Oversee daily warehouse operations including inventory management, order accuracy, fulfillment speed, and carrier relationships. Drive a proactive approach to inventory forecasting and reorder management.
- Customer Service: Lead and elevate a small but growing CS team, implementing systems, standards, and accountability to dramatically improve response time and customer satisfaction.
- Technology & Systems: Audit and optimize the current tech stack across operations, fulfillment, and CS. Identify gaps and implement tools that support scale.
- Middle Management Development: Build a layer of accountable middle management beneath you - identifying, hiring, and developing team leads across functions.
- Cross-Functional Leadership: Partner closely with the CEO and CMO to align operational capacity with marketing-driven demand, product launches, and revenue goals.
- KPIs & Reporting: Define and track operational KPIs, delivering regular reporting to leadership with clear insights and action plans.
WHO YOU ARE - You have 8+ years of operational leadership experience, including direct oversight of warehouse/fulfillment and customer service teams.
- You've scaled operations at a DTC or e-commerce brand - you know what good looks like and how to get there.
- You are a builder. You thrive in environments without fully built systems and see blank-slate ops as an opportunity, not a red flag.
- You have hands-on experience managing and optimizing tech stacks (WMS, CRM, helpdesk, 3PL platforms, etc.).
- You lead with transparency, accountability, and data - and you expect the same from your team.
- You are comfortable operating in a high-growth, fast-moving environment where priorities can shift quickly.
COMPENSATION & BENEFITS
Compensation is competitive and commensurate with experience. This role includes a base salary, performance-based incentives, and equity participation. Details will be discussed with qualified candidates.