Chief Operations Officer (50181)

Overall Summary:

The Chief Operations Officer (COO) is responsible for the daily operations management in coordination with the Leadership Team of a full scope community-based network of clinics which include planning, directing, implementing and coordinating Bay Area Community Health (BACH) Operations in accordance with its policies and strategic direction as established by the Chief Executive Officer and the Board of Directors. Will develop and implement operational aspects of strategic short and long-term plans. This position reports directly to the Chief Executive Officer (CEO).

Essential Responsibilities:

• Direct and oversee the Directors of Clinical Operations' performance of all day-to-day clinical operations, including overseeing and directing the activities (i.e. nursing and front line supervisors, and developing and maintaining a clinical care team) that provides high-quality services in an efficient manner that is in full compliance with all laws and regulations, contractual requirements, and established policies and procedures.
• Reviews utilization metrics, such as patient volume, no show rate, TNAA (third next available appointment), appointment scheduling, staff productivity, and resource allocation, to ensure that the clinic is operating efficiently.
• Helps in optimizing resources by identifying areas where resources (e.g., staff, equipment, facilities) can be better utilized to improve patient throughput and reduce wait times, ensuring the clinic is functioning at its optimal capacity.
• Assist with strategic goals by developing and implementing strategies to improve clinic utilization, such as streamlining workflows, adjusting staffing levels, or expanding services to meet patient demand.
• Oversee and develop relationships with service contracts, vendors, stakeholders, and implement strategies to support (the service delivery success front line operations, including front desk services, member services, referrals, medical records, and call center). Ensure that operations are conducted efficiently, effectively and in a manner that promotes the delivery of high-quality services that are appropriate to the needs of BACHs patients with regularly reporting and performance measures.
• In collaboration with the Chief Medical Officer, develop and implement strategies that ensure that the provider team operates in a manner that promotes high-quality services, efficiency in operations, optimal patient accessibility to care, adherence to budgetary requirements, and overall teamwork with all members of the clinical team.
• Work collaboratively with the medical directors to ensure that operational services and activities at all sites are conducted in a manner that ensures an excellent patient experience, fulfills the needs of each division, and serves to coordinate services and activities throughout the organization.
• Participate as a member of the leadership team, establish operational management and strategic goals and objectives, ensure the integration of organizational activities across all divisions, and provide leadership in the development and fulfillment of organizational goals.
• Monitor the effectiveness and overall operations management of BACH clinics; develop and implement strategies that promote division efficiencies and quality improvement in overall operations based on reports and measures.
• In collaboration with the CAS, CFO and CIS, and other clinical and operational management staff, develop and implement strategies for the ongoing utilization of EPIC, Compliatrics, and other technologies as applicable as resources that support clinical, operational, and quality enhancement operations.
• In coordination with the CFO, develop and monitor budgets and financial statements for operational management, and ensure that budgetary objectives are achieved.
• Develop and maintain effective communication internally and relationships with local, state and federal contract authorities, the Community Health Center Network, service partners, stakeholders and other outside entities as appropriate to organizational goals, objectives and overall operations.

Secondary Responsibilities:

• Directly work with the senior management team within operations service delivery functions. Maintain an exceptional level of customer service.
• Responsible for determining staffing requirements, workforce planning, talent acquisition, interviewing, and making hiring recommendations for new operations employees.
• Systematically create coherent reports, analyze operations process and outcome data, and report to team and CEO as needed.
• Attends Board and Committee meetings, when appropriate.
• Represent the organization at the CEOs request.
• Attends workshops, training, and meetings as needed, and as requested.
• Perform other duties as assigned.

QUALIFICATIONS:

Required Education, Experience, Training:

• Master's Degree in Public Health, MBA or MS with Healthcare Service Delivery Emphasis
• Five years' experience as a COO or similar leadership role in a FQHC with 500+ employees and/or $50 M budget. Management experience with HRSA contracts and multi-funding preferred. Our ideal candidate will have secure knowledge and experience leading medical operations and medical administration.
• Proven success planning, organizing, implementing, evaluating, and modifying programs, systems, and processes.
• Supervisory experience, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Experience working with ethnically diverse communities, clients and organizations.
• Extensive budgeting and financial management experience.
• Proven success overseeing and evaluating short-term business planning with long-term strategic goals; including forecasting, developing and implementing organizational initiatives.
• Proficient in Microsoft Office products including Outlook, Power Point, Excel, Word or equivalent software products.
• RN license or MA certification preferred

Physical Demands:

This position requires:

• Sitting, walking, and standing associated with a normal medical, clinical and administrative office environment, with some bending, reaching, stretching, and lifting up to 25 pounds.
• Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements, such as typing.
• Traveling to work sites, including some exposure to outside elements.
• Exposure to potentially dangerous materials and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment.

Confidential Employee:

A confidential employee is someone who helps formulate management policies regarding worker conditions and has access to confidential information that helps formulate those labor policies. Some possible examples of confidential employee job titles are: secretaries, assistants to supervisors or managers, and anyone in labor relations departments or HR. If a worker is typically in management meetings, but not a manager themselves, they may well be a confidential employee. These are personnel who assist and act in a confidential capacity to management personnel, or as someone who has regular access to confidential information re: bargaining strategy or changes the employer anticipates may result from the collective bargaining process.

Supervises:

Assigned Directors