JOB SUMMARY ACTION-Housing is looking for a dynamic, collaborative, experienced leader to join our team as the Chief Operating Officer (COO). Under the direction of the CEO, the COO is responsible for overseeing ACTION-Housing’s operations, building our capacity to continue to expand and deepen our impact. The COO will be a senior leader who can build and refine systems, oversee strategic initiatives, and manage people to thrive, while maintaining a focus on providing high-quality, affordable housing solutions to communities in need. ESSENTIAL FUNCTIONS Team Leadership - Serve as a key member of the Executive Leadership Team, partnering closely with the Chief Executive Officer and Board of Directors to establish strategic priorities and organizational direction.
- Provide visionary leadership, mentorship, and professional development to department leaders, fostering accountability, collaboration, and high performance.
- Provide executive oversight to the leaders of the Agency's four program areas, ensuring alignment with the organization's mission, strategic initiatives, and operational priorities.
- Promote collaboration among program leadership to strengthen cross-functional communication, resource sharing, and coordinated service delivery across the Agency.
- Establish and maintain, in coordination with the CEO, executive level contacts with government agencies, major businesses, and funding partners.
- Prepare and deliver reports, presentations, and recommendations to the CEO and Board of Directors regarding organizational performance, strategic initiatives, and operational outcomes.
Organizational Capacity Building - Lead agency-wide initiatives that strengthen organizational capacity, improve operational efficiency, and support long-term sustainability.
- Partner with the leaders of the Agency's four program areas to identify operational challenges, streamline processes, and implement best practices that improve service delivery.
- Evaluate existing policies, procedures, and business processes, implementing system-wide improvements that enhance effectiveness and consistency across all program areas.
- Partner with senior leadership to establish organizational goals, monitor progress, and ensure alignment with the Agency's mission.
- Establish performance measures for each program area and regularly review operational, financial, and programmatic outcomes to ensure goals and funding requirements are achieved.
- Champion continuous improvement by analyzing program outcomes and collaborating with department leaders to implement data-driven enhancements.
- Ensure appropriate use of technology within the agency. Develop and implement strategies to ensure that technology best supports the work of the organization.
- Oversee ACTION-Housing’s corporate facilities, including our main office and satellite offices.
Operational Leadership - Provide executive oversight for the Agency's programs, ensuring operational excellence, regulatory compliance, fiscal accountability, and consistent achievement of program objectives.
- Work with department leaders to set performance goals and timelines, and monitor, review progress, and/or directly assist in meeting those goals, as needed.
- Empower and develop staff to ensure that they identify and utilize the resources needed to function efficiently; foster growth and build operational capacity.
- Work with the leadership team and program directors to provide financial oversight, develop annual operating budgets and long-range financial forecasting, manage revenues and expenses, and allocate resources.
- Review and approve program-related contracts to ensure appropriate scope, fiscal responsibility, compliance, and alignment with organizational objectives.
- Ensure compliance with funding requirements for assigned departments.
- Oversee technology systems currently utilized and lead implementation of new systems and features.
- Act as the organizational liaison for IT vendors.
- Maintain a working knowledge of significant developments and trends in the affordable housing industry.
- Perform other related duties as assigned.
EDUCATION AND EXPERIENCE - Bachelor’s degree in business administration, public policy, urban planning, nonprofit management, or a related field. A Master’s degree is preferred.
- A minimum of 7-10 years of senior management experience in the non-profit, affordable housing, for-profit, or community development sector, with a proven track record of managing operations and leading cross-functional teams.
- Strong experience in affordable housing, project management, service delivery, and/or property management.
- Familiarity with government regulations, funding models, and compliance requirements related to affordable housing.
REQUIRED SKILLS/ABILITIES - Expertise in operational management, including budgeting, financial oversight, and process optimization.
- Ability to build and maintain relationships with a diverse range of stakeholders, including community members, government officials, and private sector partners.
- Ability to influence, inspire, and introduce new systems and processes to be accepted and adopted.
- Excellent written and verbal communication skills, including oral presentations.
- Strong understanding of risk management and compliance requirements for non-profit housing organizations.
- Proficient with Microsoft Suite or related software.
- Personable and comfortable interacting in diverse environments.
WORK ENVIRONMENT AND PHYSICAL DEMANDS - General Office Environment.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
EEO CLAUSE ACTION-Housing, Inc. is an equal opportunity employer.
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