Chief Quality Officer

Spurwinks Chief Quality Officer (CQO) provides executive leadership and strategic oversight for the agencys quality management, continuous quality improvement (CQI), compliance, accreditation, and outcomes functions. The CQO ensures the delivery of high-quality, safe, ethical, and effective behavioral health services that are person-centered, recovery-oriented, and grounded in unconditional positive regard for the individuals and communities served, as well as employees of the agency.

The CQO champions a culture of excellence, commitment, and belonging, ensuring that quality systems support not only regulatory compliance and performance outcomes, but also dignity, inclusion, engagement, and meaningful recovery. As a member of the executive leadership team, the CQO partners across the organization to embed values-driven practices into daily operations, client care, and organizational decision-making.

DUTIES:

• Provide executive leadership and strategic direction for the agencys continuous quality improvement (CQI), compliance, accreditation, and outcomes management functions, ensuring alignment with organizational mission and values.
• Serve as an active and key leader of the Executive and Senior Leadership Teams.
• Lead enterprise level risk assessment, planning, and reporting in collaboration with other members of Senior Leadership.
• Serve as a consultant for Senior Leadership, in collaboration with organizational legal counsel, regarding matters of agency risk.
• Serve as executive liaison to the Board of Directors regarding enterprise level quality and risk initiatives, plans and outcomes. Attend meetings of the Board of Directors and ensure that the Board is well informed of all organizational quality, risk management and strategic plan initiatives, in close collaboration with the CEO.
• External Stakeholder Influence: Shape policy and advocate for sustainable state-wide clinical metrics by actively engaging with Maine DHHS leadership and national accreditation bodies.
• In collaboration with the Executive Leadership Team, lead organizational efforts to establish, monitor and report on Strategic Plan, departmental and program goals and objectives.
• Provide administrative supervision to CQI team members, and foster a work environment characterized by teamwork, customer service and accountability.
• Promote a culture of excellence and commitment by setting clear quality expectations while supporting learning, innovation, and continuous improvement across all programs and services.
• Effectively manage and direct the work of the CQI Department including appropriate staff recruitment and retention. Maintain the operation of the Department consistent with the annual budget goals.
• Electronic Health Records and Clinical Oversight.
• Regulatory Compliance and Ethical Practice.
• Accreditation and Organizational Excellence.
• Polices, Procedures, and Standards of Care Oversight.

QUALIFICATIONS:

Experience and Education Required: The Chief Quality Officer must have the education, experience and perspective to lead quality and compliance efforts in a large, respected behavioral health agency. Experience will include at least 5 years in a senior leadership, quality-focused capacity at a behavioral health or similar healthcare organization. The CQO will be licensed as a mental health professional (LCSW, LCPC, Psychologist, etc.) or significant equivalent experience.

Knowledge, Skills, and Abilities Necessary: The Chief Quality Officer must have served as a senior leader and a program or department administrator for a minimum of five years. The Chief Quality Officer must be knowledgeable about electronic health records, privacy laws, the licensing rules and MaineCare rules related to Spurwinks services, and quality improvement tools and strategies. The CQO must have demonstrated capacity to generate, analyze, and report on data. The CQO must have a demonstrated capacity to work with teams across programs, departments, professions within the agency and with stakeholders outside of the agency.

Required Skills: The Chief Quality Officer must be organized, approachable, detail-oriented, collaborative, able to meet deadlines in a timely manner and must be proficient in the use of the agencys technology. The CQO must have demonstrated excellence in verbal and written communication, including the ability to be clear and concise.

Competitive Benefits Package:

• Health/Dental/Vision /Pet Insurance
• Employer Paid Life Insurance and Short/Long Term Disability
• Retirement Account with Matching Contribution (after one year of service)
• Scholarships to ME Community Colleges
• Tuition Reimbursement
• 25% Tuition Reimbursement for UNE Master of Social Work Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Quality Supervision and Paid Training Opportunities
• Career Advancement Opportunities
• Flexibility of Schedules
• Generous Paid Time Off
• Opportunity for Same Day Pay
• Health Plan Enrollees - Access to Several Discounts (Hotels, Electronics, Auto, Groceries, Event Tickets, and More)

Spurwink is an Equal Opportunity Employer.