Child Support Enforcement Agent

Child Support Enforcement Agent

Salary

$51,977.34 - $88,361.50 Annually

Location

Johnston County Human Resources Department, NC

Job Type

Full-Time

Job Number

02684

Department

Child Support Services

Opening Date

10/15/2026

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Johnston County is an Equal Opportunity Employer.

Description

Are you a professional Child Support Enforcement Agent looking for your next career move? Look no further than the Johnston County Child Support Unit! Our team has an immediate opening for a Child Support Enforcement Agent. Join us in our commitment to the health, safety and welfare of the public. This objective is achieved through the uniform enforcement of state and local laws.

• Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.

Duties and Responsibilities

• This position performs investigative, support payment control, financial monitoring and accounting for child support orders;
• Investigates cases in arrears;
• Determines and initiates actions judged to be appropriate; and applying applicable regulations and laws.
• Extensive utilization of a statewide Automated Case Tracking System (ACTS) in addition to various other electronic interface computer systems.
• Testifies in court proceedings.

Knowledge, Skills and Abilities

• Position requires good organization and communication skills and the ability to work effectively with the general public.
• Previous Child Support Enforcement experience preferred.

Desired Education and Experience

Successful candidate must possess a four year college degree or Associates Degree in Business Administration or Paralegal together with one (1) year experience in investigative, eligibility, judiciary or legal work; or a High School Diploma with two (2) years experience in investigative, eligibility, judiciary or legal work.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information:

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.

01

Do you have a two-year degree?

• Yes
• No

02

Do you have a four-year degree?

• Yes
• No

03

What field of study is your degree?

04

Are you familiar with the ACTS system?

• Yes
• No

05

Do you have previous Child Support Agency experience?

• Yes
• No

06

How many years of Child Support experience do you have?

• None
• 1-2 years
• 2-4 years
• 5+ years

07

Are you bilingual?

• Yes
• No

08

Do you have thorough computer knowledge and experience?

• Yes
• No

09

Select the computer skills in which you are proficient:

• Word
• Excel
• Outlook
• ACTS
• None
• Other

10

Do you have experience, both written and oral, communicating tactfully with the public?

• Yes
• No

Required Question

Employer Johnston County

Department Child Support Services Address 120 S. Third Street

P.O. Drawer 2275

Smithfield, 27577

Phone 919-934-4700

Website https://www.johnstonnc.gov/cs/