Children's Clinical Operations Director

What you can expect

Location: 2301 Erwin Rd. Durham, NC 27705

This nursing leadership role is responsible for strategic, operational, financial, and quality oversight across a diverse portfolio of highly specialized pediatric and neonatal clinical services. The successful candidate will provide 24/7 leadership and accountability for assigned areas, partnering closely with physician, nursing, and administrative leaders to advance clinical excellence, patient safety, workforce engagement, patient experience, and operational performance. This role offers the opportunity to lead complex programs within a highly collaborative academic health system environment.

Schedule:

• Full Time: Monday - Friday, with off shift visibility and on call 24/7 including weekends.

Incentives & Total Rewards:

• Relocation Assistance: Up to $10,000 for eligible employees moving at least 50 miles from Duke University Hospital.
• Total Rewards: A comprehensive set of pay and benefits designed to support your well-being, professional growth, and work-life balance. Learn more here.

How you will make an impact

• Provide 24/7 leadership and accountability for strategic, operational, financial, and quality performance across assigned departments and a diverse portfolio of highly specialized pediatric and neonatal clinical services.
• Partner with physician, nursing, and administrative leaders to develop, execute, and continuously evaluate strategic and operational priorities.
• Foster a culture of excellence, innovation, safety, and continuous improvement that advances exceptional patient and family-centered care.
• Build, develop, and retain high-performing teams through effective recruitment, engagement, succession planning, and leadership development.
• Drive quality, safety, patient experience, workforce, and operational outcomes through the use of data, evidence-based practices, and performance improvement methodologies.
• Lead the development and refinement of care delivery models to support organizational goals and evolving patient care needs.
• Ensure effective stewardship of resources, including staffing, budgets, facilities, equipment, and operational systems.
• Champion shared governance and interdisciplinary collaboration while strengthening partnerships across the highly collaborative academic health system to achieve strategic objectives.

What you will need

• Bachelor or higher degree in Nursing and Master's Degree in related field.
• Five years of nursing experience is required, including at least 2 years of experience in a management role.
• Must have current or compact RN licensure in the state of North Carolina.
• BLS certification required.
• Ability to manage multiple organization missions.
• Facilitation, consensus-building, and negotiation skills.
• Sensitivity for and understanding of clinical disciplines and issues.
• Understanding of cost containment and managed care systems.
• Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.
• Knowledge of necessary regulatory bodies, including the North Carolina Nurse Practice Act.
• Expert communication skills.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh