Chiropractic Assistant (52315)

As the Chiropractic Assistant, you will play an integral role in delivering exceptional patient care by supporting both the chiropractor and patients throughout the course of treatment. This position is responsible for assisting with clinical procedures, preparing patients for examinations and therapies, performing administrative duties, and ensuring the efficient day-to-day operation of the chiropractic clinic. Working collaboratively with providers and clinic staff, this role helps coordinate patient flow, maintain accurate documentation, schedule appointments, and educate patients on treatment plans and follow-up care.

JOB RESPONSIBILITIES:

• Assist the chiropractor during patient examinations, treatments, and therapeutic procedures to ensure efficient, high-quality patient care.
• Serve as a primary point of contact for patients by addressing questions and concerns and directing them to the appropriate team members as needed.
• Coordinate referrals, diagnostic testing, and follow-up appointments in a timely and accurate manner.
• Verify insurance eligibility and benefits, obtain prior authorizations, and ensure all required documentation is completed before services are rendered.
• Answer incoming telephone calls, respond to patient messages, and manage general office correspondence with professionalism and exceptional customer service.
• Scan, fax, file, and maintain patient records and medical documentation in accordance with HealthLinc policies and HIPAA regulations.
• Request, receive, and process medical records as directed by the chiropractor to support continuity of patient care.
• Maintain strict compliance with HIPAA, OSHA, and all applicable federal, state, and organizational policies and regulations.
• Monitor, order, and maintain an adequate inventory of chiropractic supplies, equipment, and clinical materials.
• Ensure treatment rooms and common clinical areas are clean, organized, stocked, and prepared before and after each patient visit to promote a safe, welcoming, and efficient environment.
• Under the direct supervision of the chiropractor, assist in the delivery of therapeutic services and patient care activities within the scope of the position.
• Educate patients on treatment expectations, home care instructions, and follow-up appointments as directed by the chiropractor.
• Promote a positive patient experience by addressing patient questions and concerns with compassion, professionalism, and confidentiality.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED QUALIFICATIONS:

Education/Training

• High school diploma or equivalent

Experience

• 1 to 2 years clinical experience or medical office experience highly preferred
• Prior experience as a Medical Assistant highly preferred
• Strong organizational and time management skills
• Proven ability to work well in a team environment
• Excellent written and verbal communication skills
• Ability to follow HealthLinc policies and procedures

Technology Skills

• Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
• Basic software skills (Microsoft Office, EHR, online sources, etc.)