Chore-Time Customer Fulfillment Rep

Job Title

Business Unit

Department

Reports To

Customer Fulfillment Representative

Chore-Time

Customer Service

Customer Service Manager

BU Location

BU Acceptance

Approved By:

Date Approved

Milford, IN

Overall Purpose: Why the Job Exists & What You Will Do:

Customer interaction, order entry and management, and processing invoicing for contracts, parts orders, and contract labor, with a strong emphasis on the international customer base.

Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role

• Receive phone calls from customers discussing their needs for repair and replacement parts. Search manuals and the computer system to determine answers to their questions and to define the proper parts.
• Enter into the Oracle Cloud ERP system all orders received by phone and e-mail from Chore-Time Group Area Sales Managers and engineering staff, distributors, Poultry producer customers, and other CTB business units.
• Manage active orders, monitoring lead time and availability. Confer with the pertinent company personnel and the customer regarding any necessary changes to the order or its fulfillment including freight needs.
• Keep factory advised of shipping schedule and all changes.
• Work with shipping department on issues surrounding containers, ship confirmations, and customer preferences on loading equipment.
• Invoice daily (in Oracle Cloud ERP) for the prior day's shipments. Also do invoices to customers for parts and internal invoicing of contract orders.
• Keep Management team abreast of issues involving delinquent Accounts Receivables and Customer disputes on a timely basis
• On the last business day of each month, manage all month-end invoicing and contract management processes.
• Run Margin reports for Sales Manager to determine discounting needs on orders
• Calculate and maintain information surrounding On-Time, Complete, and Error Free metrics as well as track information related to Back-Orders and customer complaints.
• Communicate with freight forwarders to arrange bookings for containers, LTL, and air shipments.
• Create customs documentation using the GTM system, ensuring compliance with country-specific requirements.
• Provide customs documentation to freight forwarders and distributors in a timely manner to prevent transit delays.
• Ensure all documentation is accurate and properly maintained for auditing purposes.
• Plan orders using the OTM system.

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.

• Integrity in all things

• Customers are why we exist

• Profitability is a must

• Excellence in all we do

• People make the difference

Equipment Used:

• This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic devices, filing cabinets and fax machines.

Physical Requirements to Perform Essential Functions:

• Ability to sit at desk for 5+ hours per day

• Ability to operate keyboard and view computer screen for majority of day 6-7 hours

• Ability to write ideas/information in a logical flow for 5+ hours per day

• Ability to read and respond on an on-going basis daily due to nature of the work, throughout the day

• Ability to communicate with others via phone, in-person, and computer on-going

• Ability to listen to customers, problem-solve, and respond accordingly

• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, and carry items frequently

• Lifting to 15 lbs. sporadically

Environmental Conditions & Travel:

• The employee is primarily exposed to a normal office environment with moderate noise. The employee is occasionally required to wear suitable Personal Protective Equipment while visiting client locations.

• Travel: Limited travel to attend/visit trade shows as needed