Cigarette Server-Cigarette Servers

Job Purpose:

Provides service to guests by delivering cigarettes

Job Duties and Responsibilities:(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides guests with service by acknowledging and welcoming guests entering the casino and gaming areas, responding to guest requests, promptly taking cigarette orders, entering ordering into the point of sale system, delivering cigarettes, and collecting and processing payment following established procedures.Provides accounting of transactions during shift by entering inventory on the daily inventory sheet, entering cash transactions into point of sale system, counting currency, logging guest comps, VIP points and credit cards on to cashier drop work sheet, balancing money against generated cashier report, and cash report against the inventory sheet following established procedures, and reporting discrepancies to the food services management team.Promotes guest relations by offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner.When working in an alcohol venue, ensures responsible alcohol beverage service polices are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.Ensures cigarette tray is stocked and clean by completing cigarette inventory sheet, stocking cigarettes and matches, and wiping down tray according to established procedures.

Job SpecificationsEducation and ExperienceEssential:

County of San Diego Food Handler CardCA ABC Responsible Beverage Service Certification21 years of age

Desirable:

Customer or Hospitality Service experienceCash handling experienceFood server experienceCasino experience

Skills and Knowledge:Essential:

Ability to interact effectively with guests and team membersAbility to communicate effectively in the English languageAbility to stand and walk for up to eight hours at a timeAbility to count cash and make change in a fast-paced environmentAbility to recognize counterfeit moniesAbility to perform simple mathematical calculationsAbility to complete forms and documentsAbility to appear for work on timeAbility to work in a smoking environmentAbility to maintain professionalism and composureAbility to understand verbal directives and written instructionsAbility to accept constructive criticismAbility to routinely lift and carry 25 poundsAbility to bend, stoop, push and pull

Desirable:

Multi Lingual

Supervisory/ Managerial Accountability:Direct: NoneIndirect: None