Position Summary:The successful Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.Duties and Responsibilities:
Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT system.Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and coworkers.Actively participate in meetings including the Manager pre-cruise briefingOversee the setting of assigned deck(s), including package assembly & placement, and side work & section assignments.Assist with the warm and efficient greeting and seating of guests when they arrive.Coordinate buffets and table invitations on assigned deck(s)Assist Servers and Server Assistants with table service.Maintain a high level of energy and a positive attitude.Lead by example, by remaining consistently professional and positive in front of staff and maintaining a positive attitude.Comprehensive knowledge of all F& B Menu items, packages & POS systems (Toast)Interact with guests using scripted approaches.Participate in all entertainment as scripted.Table touches all individuals on deck and meets all group leaders.Participate and lead post-cruise clean up; assign duties and ensure the completion of all side work.Perform a walk-through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation.Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems.Be prepared to begin work at the scheduled time.Maintain uniform and personal grooming in compliance with appearance standards.
Other Duties and Responsibilities
Additional job duties as assigned.
Requirements & Qualifications:
High school diploma or equivalent requiredMust be at least 18 years of age.Previous restaurant experience preferred.Energetic and enthusiastic personality essentialMust possess a service orientation - actively looking for ways to help others.Will work for extended periods of time without sitting.Must be able to walk stairs.Required to lift furniture and other heavy items such as bus tables up and down stairs.Will be required to be available for work on all major holidays.Must meet minimum state age requirements.
Physical Requirements
Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway.Ability to stand and walk for extended periods, frequently throughout a shift.Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels.Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently.Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations.Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures.Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels.Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions.Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices.Successfully complete vessel-specific safety and emergency training.Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require.
Work Environment
Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas.Position requires regular movement throughout multiple decks and may involve occasional exposure to outdoor marine environments, including heat, humidity, rain, wind, and sunlight.Must be able to safely perform duties while the vessel is docked or underway.
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| Location | Washington, DC |