Claims Adjuster, APD (AV)

About the role

The AV APD Adjuster resolves first-party and third-party vehicle damage and property damage claims involving autonomous and driver-assist vehicles. The role moves quickly on repairable and total-loss files, and applies extra care to sensor, camera, and software-dependent components that traditional appraisal does not cover.

What you'll do

• Investigate and decide coverage, liability, and damages on assigned APD and property damage claims, using vehicle data and video to confirm whether the system or a human was in control
• Direct inspections and repairs, including calibration of cameras, lidar, radar, and other driver-assistance or automated-driving hardware after a loss
• Evaluate total-loss versus repair, valuation, salvage, and rental or loss-of-use exposure for specialty and purpose-built vehicles
• Preserve vehicle data before repair or release, and coordinate access with the operator or manufacturer
• Identify and refer subrogation and recovery opportunities, including against manufacturers, suppliers, and other operators
• Negotiate with repair facilities, body shops, and third-party carriers; control severity and cycle time
• Flag potential bodily injury, litigation, or regulatory-reporting exposure to the BI adjuster, litigation adjuster, or Team Lead within the same day
• Keep reserves current and file notes complete and audit-ready

Who you are

• Detailed understanding of the SAE J3016 levels of driving automation (Levels 0–5), including the difference between driver-assist (Levels 0–2) and driverless (Levels 3–5) systems, and how each level shifts responsibility between the human, the system, and the operator
• Determine who or what was in control at the time of loss: human driver, driver-assist feature, or automated driving system
• Request, preserve, and read AV evidence: telematics, event data, camera and sensor footage, remote-assistance logs, and software version
• Apply coverage, liability, and damages analysis across fleet-operator, manufacturer, supplier, and third-party exposures
• Work with AV operator safety, legal, and risk teams under tight response timelines
• Meet federal and state crash-reporting, privacy, and data-handling requirements for AV incidents
• Document files so a supervisor, carrier, or auditor can follow the liability decision

Qualifications

• 2–4+ years of auto physical damage or commercial auto claims experience
• Working knowledge of estimating platforms, ADAS calibration, and total-loss valuation
• Comfort reading event data, dash-camera video, and operator incident reports
• Bachelor's degree or equivalent claims experience
• Active adjuster license(s) as required by the states handled, or ability to obtain within 90 days of hire
• Proficiency in the claims system, document management, and Microsoft Office
• Clear written and verbal communication with claimants, counsel, carriers, and client partners

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment 

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!