Claims Adjuster - Cargo

About the role

We are seeking highly organized and customer-focused Cargo Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results. 

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims org.
• Passionate claim professional who cares about the customer and their experience.
• Empathetic. You exercise empathy and patience towards everyone you interact with. 
• Sense of urgency - at all times. That does not mean working at all hours.
• Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
• Anti-status quo. You don’t just wish things were done differently, you action on it. 
• Communicative. (we'd love to know what this means to you)
• And did we mention, you have a sense of humor. Claims are hard enough as it is. 

What you'll do

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. 
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair of damaged vehicles and assist with rental reimbursement
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 5 years of experience in commercial cargo claims, ideally tractor trailer, and some dealings with Third-Party PD/Total Loss
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial experience necessary
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• 100% remote (home-based) role designed to support your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!