Claims Reporting & Administration
- Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements
- Ensure timely and accurate reporting of new claims, including collection of required documentation
- Track claim acknowledgments and follow up with carriers to confirm receipt and assignment
- Maintain accurate claim records in agency management and claims systems
Claims Tracking & Documentation
- Maintain departmental logs, claim registers, and reporting trackers
- Monitor claim activity and document key developments, including reserves, payments, and status updates
- Ensure consistency and accuracy of claim data across internal platforms
Support to Claims Consultants
- Provide administrative and operational support to Claims Consultants on various accounts
- Assist with claim reviews, reporting packages, and claim summaries
- Coordinate scheduling and preparation of claim review meetings as needed
- Support special projects, data gathering, and reporting initiatives
Communication & Coordination
- Serve as a liaison between carriers, third-party administrators, and internal teams to facilitate information flow
- Field routine claim inquiries and direct more complex issues to Claims Consultants
- Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders
- Assist in ensuring clients receive timely and accurate claim-related communications
Client Interaction
- Support client-facing communications such as claim acknowledgments, status updates, and documentation requests
- Participate in client calls or meetings as needed to assist Claims Consultants
- Maintain professionalism and responsiveness in all interactions