- Function as a central communication point between claims processing teams and internal/external partners regarding claim status, issues and resolutions.
- Investigate and resolve escalated claims and trends, including denied or delayed claims, by coordinating with relevant departments to implement short- and long-term solutions and process improvements.
- Manage open claims issues to ensure timely resolution in compliance with internal SLAs and regulatory standards.
- Collaborate with internal teams to conduct training sessions and measure effectiveness of training.
- Provide support for audits, appeals, and compliance-related activities
- Participate in system updates, and cross-functional meetings to stay current on claims processing procedures and benefit plan designs.
- Document all interactions, updates, and outcomes clearly in case management or claims systems.
- Performs all other miscellaneous responsibilities and duties as assigned or directed
#LI-Hybrid
- Associates degree and two years of related work experience; or equivalent combination of education and related work experience.
- Effective written and verbal communication skill, including the ability to communicate and present complex issues in a concise and easy to understand manner.
- Knowledge of process improvement methodologies.
- Knowledge of methodologies for driving increased operational quality.
- Intermediate knowledge of Microsoft Office applications including, but not limited to Word, Powerpoint, Outlook and Excel.
Hybrid Work Environment - Must reside in Hawaii
Pay Range: $47,500 to $88,000
Note: Individuals typically begin between the minimum to middle of the pay range
The Claims Liaison functions as a bridge between internal and external partners and teams to coordinate communication, cooperation, and understanding. This role ensures that information flows effectively and is understood by all parties involved. The Claims Liaison plays a critical role in enhancing the overall customer experience and supports the integrity of Claims Internal Operations.