Claims Manager / Estimator

Claims Manager / Estimator
Novi, MI 48375 | Onsite | Full-time, direct hire

An established property restoration contractor in the Novi area is hiring a Claims Manager / Estimator. You'll inspect damaged properties and write repair estimates in Xactimate for water, fire, wind, hail and other insurance losses. You'll also manage Third-Party Administrator (TPA) claims and work closely with carriers and adjusters. You'll cover a home territory and help in other areas when volume calls for it.

What you'll do

• Inspect sites and write accurate repair estimates in Xactimate
• Review estimates from peers and process supplement requests from Project Managers
• Explain estimates to adjusters, carriers and TPAs and follow each program's guidelines
• Review job financials and collect deductibles before repairs start
• Lead kickoff meetings with accounting and project management, then hand the job off to the customer with signed paperwork
• Take emergency calls during business hours (board-ups, tarping, tree removal), send out crews and walk the customer through next steps
• Use Matterport 3D scanning and keep files up to date in DASH, Xactanalysis and TPA systems
• Join a 24-hour emergency on-call rotation about once every 12 to 14 weeks, including some evenings and weekends

What you'll need

• Hands-on Xactimate experience (required); Level 1 or Level 2 certification is a plus
• About 5 years of experience in restoration estimating or a related field
• Knowledge of insurance carrier requirements and TPA programs (preferred)
• IICRC certifications (a plus)
• High school diploma or GED
• Valid driver's license with a clean driving record
• Strong writing skills and a calm, caring approach with property owners under stress
• Comfort with Microsoft Office, databases and smartphone apps

This role is onsite in the Novi area. Relocation and visa sponsorship are not available.