Claims Specialist

Your role at Samsonite:

The Claims Specialist is responsible for the accurate and timely processing of customer credit and debit memos resulting from approved deductions, claims, chargebacks, and invoices for credit across all Samsonite North America brands, business units, and accounts. This role prepares and maintains deduction reporting, monitors outstanding items, and works cross-functionally and with customers to expedite resolution and disposition of open deductions and chargebacks.

Essential Functions:

• Process approved customer claims and post credit memos in SAP across all businesses, ensuring accurate application to sales allowances, advertising, and miscellaneous expense accounts.

• Internal liaison with sales, customer service, credit and accounting teams relative to ensuring claims are validated and properly posted

• Summarize and report monthly credits processed for statistical analysis

• Receive customer credit requests: review, research and assign proper reasons codes, material numbers and ensure evidence suffices to support approved credits within authorization matrix.

• Receive customer charge backs from functional areas through Docuware and manual submittals, review and research transactions for timely preparation of concise and accurate charge back invoices to customers to expedite resolution.

• Liaise with customers via timely document mailings &/or emails and portal integration

• As appropriate, interface with credit and collections team to escalate resolution