Provides customer service and incident support in classrooms and Digital Union computer labs by assisting faculty, staff and students with instructional technology, software use, and classroom AV systems. This includes, but is not limited to LCD projectors, computing devices, annotation devices, document cameras, video playback devices, integrated A/V systems, video conferencing, media support, lecture capture tools, digital content creation, and video and audio editing software. Troubleshoot problems within desktop, laptop and mobile computing environments, including Windows, OSX, iOS, and Android. Provide assistance with basic network troubleshooting, such as wireless setup. Performs daily maintenance of classrooms and labs, tracking classroom maintenance using LE provided tools. Position includes occasional heavy lifting. Training will be provided, but previous experience with any of these tasks are preferential.
Required qualifications:
Comprehensive knowledge and appropriate training in a diverse range of current learning technologies. Strong customer service and communication skills. Experience with incident management, resource management and problem resolution.
Desired qualifications:
Experience in instructional technology installation and support strongly desired. General computing background desired. Knowledge of national and global technology trends helpful.
The Targeted Hiring Range for this position is $11.00 hourly.
Our goal is to foster a community of professionals with diverse skills, experiences and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.
Location: Enarson Classroom Building (0072)
Position Type: Temporary (Fixed Term)
Scheduled Hours: 20
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
The university is an equal opportunity employer, including veterans and disability.