Clerical Assistant (000299)

Job Title: Clerical Assistant

Department: Behavioral Health

Contract Duration: 13 weeks

Pay Rate: $26/hour on W-2

Work Location: On-site,New York, NY 10029

Contract extension or a permanent offer may be possible depending on performance and business needs.

2. Work Schedule

The position includes standard weekday coverage, rotating evening coverage, and two Saturdays per month.

Schedule

Working Hours

Standard weekdays

Operational weekday hours, generally 3:00 AM-11:00 PM, depending on the clinic''s schedule

Candidates must be comfortable with rotating Saturday shifts and weekday coverage until 7:00 PM.

3. Job Summary

The Clerical Assistant will provide administrative, front-desk, patient registration, scheduling, and data management support to the Behavioral Health department. The role requires regular interaction with patients, clinical staff, physicians, and administrative teams.

The successful candidate will help maintain accurate electronic medical records, manage appointment and referral workflows, support insurance eligibility and registration corrections, and ensure professional, confidential, and efficient patient service.

4. Key Responsibilities

Administrative and clerical support

• Perform filing, data entry, typing, indexing, correspondence preparation, and general office duties.

• Answer telephone calls, relay messages, and direct inquiries to the appropriate staff.

• Maintain clinic records, reports, and administrative documentation.

• Operate computers, fax machines, photocopiers, and other office equipment.

• Coordinate meetings, maintain schedules, and support departmental operations.

Patient registration and scheduling

• Register patients and enter required information into the NYS OASAS My Am system.

• Pre-register patients for upcoming appointments and update demographic information.

• Verify visit authorizations and ensure registration records are accurate and complete.

• Schedule follow-up appointments and make appointment reminder calls.

• Perform front-desk duties, including greeting patients, check-in/check-out, and registration.

• Assist patients with the appropriate use of patient kiosks.

Electronic medical records and revenue workflows

• Create and maintain clinic reports and provider templates in Epic.

• Monitor Epic messages and respond or route them appropriately.

• Review referral work queues daily and document appointment-scheduling efforts.

• Monitor registration and insurance eligibility denials and correct missing or inaccurate information.

• Monitor patient attendance and show rates and share relevant information with providers.

• Access HMO websites to support insurance verification.

5. Required Qualifications

• Experience: The detailed requirements specify a minimum of 3 years working in a healthcare setting, preferably in mental health or addiction services. Another section lists two years of experience, so confirm the applicable minimum with the hiring team.

• Previous experience with administrative, clerical, patient registration, or scheduling duties.

• Strong customer service and interpersonal skills.

• Excellent verbal and written communication.

• Intermediate-level Microsoft Office skills.

• Strong computer and data-entry skills.

• Ability to interact with patients throughout the workday.

• Ability to maintain accurate records and handle confidential patient information.

• Flexibility to work rotating Saturdays and weekday shifts until 7:00 PM.

6. Required Skills and Technical Knowledge

• Electronic medical records: Epic and related EMR systems.

• Patient management systems: NYS OASAS My Am.

• Microsoft Office: Excel, including charts and PivotTables; Word; PowerPoint.

• Insurance verification: HMO websites and eligibility workflows.

• Office equipment: Fax machines, photocopiers, and computers.

• Patient services: Registration, scheduling, check-in/check-out, and appointment reminders.

• Documentation: Data entry, record maintenance, reporting, and correspondence.

• Customer service: Professional communication, patient support, and teamwork.

• Data-entry speed: 50 keystrokes per minute.

• Translation support: Familiarity with Proprio or similar translation services is relevant to the listed equipment and systems.

Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.

Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.