Clerk 2 - General

Aspire Behavioral Health & Developmental Disabilities Services Job Description

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: Clerk II Dougherty Outpatient

Position Number:

Date:

Employee:

Work Unit: AACSB Administration

County: Dougherty

Immediate Supervisor's Title: Administrative Operations Manager

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

Knowledge of agency specific office procedures and methods. Computer Skills. Ability to maintain routine clerical records. Ability to establish, maintain and update an organized, accessible filing, mailing, or inventory system. Ability to communicate effectively both orally and in writing. Ability to understand and interpret written materials. Ability to perform basic bookkeeping and banking transactions. Ability to prepare all related reports. Ability to use agency specific software. Knowledge of basic English and grammar usage. Ability to operate all office machines.

(Physical) No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

(Include emergency equipment, treatment equipment and high-risk equipment)

D. BLOODBORNE PATHOGEN CATEGORY (check one)

____Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).

____Employee performs assigned tasks which do not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category Ill).

E. MANDATORY TRAINING CATEGORY (Check One)

X Administrative

____Direct Care

____Medical

F. PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of individual outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, individual focused services.

ALBANY AREA CSB Job Description Page 2

Position Title: Clerk II Dougherty Outpatient

Position Number:

G. ASSIGNED DUTIES

Performs a variety of clerical support functions/processes for an office or unit. Performs clerical duties, or a few specialized or essential clerical functions. (i.e. data maintenance, filing system maintenance, transaction etc.)

Duties Include:

Greeting and assisting individuals as they enter the clinic as well as any visitors. Receiving and screening phone calls and rerouting them where necessary. Receiving email from the check-in kiosk when an individual signs in. Verifying the reason for the appointment (established or new patient, scheduled appointment, or walk in, etc.). Checking individuals in and emailing the staff they will be seeing that day to let them know they arrived. Ensuring all clerical forms are up to date. Verifying insurance for every individual every time they come in for an appointment. Centralized scheduling. Provides general clerical support to an office, to include such tasks as data entry/maintenance, copying and distributing documents and materials, maintaining record- keeping and filing systems, etc. Provides clerical support within assigned functional areas. (Examples include processing transactions, sliding scale applications, assessing/collecting fees for a program, generating reports, etc.). Opens, sorts, and routes incoming mail and correspondence, and prepares outgoing mail. Other duties as assigned.

NOTE: This position will answer directly to the Administrative Operations Manager