Are you an organized, compassionate professional who enjoys helping others and thrives in a fast-paced healthcare environment? We are seeking a Full-Time Clerk to support our nursing team, residents, families, and visitors while helping ensure the smooth daily operation of our facility.
This role is ideal for someone with strong administrative skills, excellent customer service abilities, and a genuine desire to work with older adults.
Key Responsibilities:
- Serve as a primary point of contact for residents, families, visitors, physicians, and staff.
- Answer and direct phone calls, take messages, and respond to general inquiries professionally and promptly.
- Schedule physician and specialist appointments for residents.
- Coordinate transportation arrangements and obtain Medicaid transportation authorizations when required.
- Communicate appointment information to residents and family members.
- Assist nursing staff with clerical and administrative functions.
- Maintain accurate resident records, charts, forms, and logs.
- File, scan, upload, fax, email, copy, and organize medical documentation.
- Follow up with physicians' offices regarding signatures, consults, and medical records requests.
- Prepare documentation for consults, transfers, hospitalizations, and appointments.
- Conduct chart audits and ensure required documentation is complete and compliant.
- Coordinate resident identification bands and update chart information as needed.
- Upload and maintain documents in electronic systems.
- Assist with compliance-related documentation and routine audits.
- Help maintain a clean, organized, and safe work environment.
- Support residents by answering call bells and responding appropriately.
- Cover receptionist duties and meal breaks as needed.
- Perform additional duties as assigned by Nursing Management or Administration.
Qualifications:
- High school diploma or equivalent required.
- Previous clerical, receptionist, medical office, healthcare, or long-term care experience preferred.
- Strong computer skills and proficiency with Microsoft Office.
- Excellent organizational and multitasking abilities.
- Strong interpersonal, communication, and customer service skills.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work effectively with frequent interruptions in a fast-paced setting.
- Ability to read, write, and communicate clearly in English.
- Compassion, patience, and a strong commitment to serving older adults.
Physical & Work Environment Requirements:
- Ability to walk throughout the facility regularly and perform unit rounding.
- Ability to work in a healthcare environment with potential exposure to infectious diseases.
- Ability to interact professionally with residents, visitors, and family members in a variety of situations.
- Must be able to remain organized and efficient in a busy, team-oriented environment.