Clerk I, Cust. Svc. - Customer Service

The Traffic Dispatcher Clerk also known as Window Clerk will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. May be exposed to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. Receives, reconciles, consolidates and/or summarize documents and information from customers.

Must have an active TWIC card. 

 Physical Requirements and Working Conditions:

• The employee is required to sit for long periods of time and move to and from other locations, within the office and warehouse.
• The employee must occasionally lift and/or move up to 10 pounds.

• Work is performed primarily in the office.
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually quiet to moderate.
• Must be able to work extended hours, weekends, or holidays, on occasion

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong organizational skills to prepare and assign routes.
• Strong leadership skills to ensure drivers compliance with direction and assignments.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.
• Thorough understanding of shipping industry.

Education and Experience:

• High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.
• At least three years of related experience and execution of similar duties in warehouse/freight operations required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Key Responsibilities:

• Ensure that all documentation is submitted timely, as required.
• Check documents, make necessary corrections, and distribute them to corresponding customers to meet their respective deadlines.
• Collects Bills of Ladings for all assigned customers; check the information on all documentation for accuracy and disseminates for processing.
• Inform all customers of cargo arrivals/departures, via email/fax with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in the master file.
• Secure original bills of lading properly endorsed, and delivery orders.
• Check that cargo is properly released.
• Work hand in hand with truck drivers
• Consolidates orders into truckloads for specific destinations.
• Coordinate and enter all data into computer system.
• Heavy phone communications answering any questions and informing customers of situations.
• Performs other related duties as assigned.

 Candidate Requirements:

• Minimum two (2) years’ experience in Customer Service and Import Documentation required.
• High school diploma or equivalent.
• Intermediate to advanced experience with MS Word, Excel, Outlook
• Moderate to advanced typing skills and 10-key by touch (40-45 wpm)
• Advanced communication skills in English in order to communicate with customers.
• Ability to follow procedures and instructions.
• Ability to establish and maintain effective working relationships with customers and fellow employees.
• Ability to exercise independent judgment within established systems and procedures.
• Possess organizational and time management skills with the ability to prioritize and be detail-oriented.