Clerk IV

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The Department of Mental Health is accepting applications for a Clerk IV to support the Brockton-area ACCS (Adult Community Clinical Services) team. The ACCS team serves individuals with complex behavioral health needs. This position is ideal for someone who thrives in a fast‑paced, team‑centered environment where organization, communication, and compassion come together to make a meaningful impact. You will be a central point of coordination for staff, clients, and community partners, ensuring smooth daily operations while contributing to a supportive and welcoming atmosphere for everyone who enters the program.

This role provides a chance to build deep knowledge of mental health services, medical records processes, and program operations while working alongside dedicated clinicians and administrative professionals. You will gain valuable experience in areas such as data management, client engagement, and cross‑department collaboration, all within a setting that values professionalism, empathy, and continuous learning. For someone seeking a role with purpose, stability, and opportunities to grow, this position offers a rewarding path forward.

Please Note: This is a full-time 37.5 position. The schedule will be 1st Shift, Monday through Friday. The days off will be Saturday and Sunday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provides administrative support for assigned programs that include copying, scanning, filing, faxing, answering phones and handling all incoming and outgoing mail.

• Completes monthly ACCS team schedules for review and provides copies to staff.

• Maintains all ACCS multifunctional devices including orders supplies and open tickets for all service calls.

• Records minutes for ACCS team meetings.

• Enters Reporting Events data for ACCS teams in Virtual Gateway program.

• Enters Rehab Days into the Service Delivery Report (SDR) for ACCS teams.

• Assists all triage calls from Registration/Reception for ACCS clients in order to locate appropriate staff for assistance.

• Participates as a member of the Site Policy Committee including taking minutes, typing and all related materials needed to support the committee.

• Orders office supplies as requested.

• Creates templates for ACCS programs as requested.

• Providers back up coverage to Registration/Reception as assigned by Supervisor. Follows front desk protocols including entering patient revisits into MHIS, utilizing Outlook in notifying clinical staff of client's arrival as well as inquiring about demographic changes and insurance changes.

• Ensure that all policies and procedures relating to administrative services are adhered to.

• Acts professional, courteous, and respectful in dealing with clients, families, co-workers and other service providers.

• Demonstrates the knowledge and skills necessary to refer clients/patients for appropriate care.

• Assists with Outpatient encounters for billing purposes.

• Provides administrative support for ACCS EPRS forms.

• Maintains all databases for ACCS teams.

• Other related duties as assigned by ACCS program and or Supervisor.

Required Qualifications:

• Knowledge of office management practices, general report writing, and the use of standard office equipment.
• Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures.
• Strong analytical skills with the ability to evaluate data, draw conclusions, and make informed recommendations.
• Ability to follow written and verbal instructions and gather information through interviews, documents, and records.
• Clear and concise writing skills with the ability to organize information logically and prepare accurate reports.
• Ability to maintain detailed and accurate records, including charts, tables, and tracking systems.
• Effective oral communication skills, including the ability to provide clear instructions and interact tactfully with diverse populations.
• Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds.
• Demonstrated sound judgment, discretion with confidential information, and the ability to supervise when required.

Preferred Qualifications:

• Advanced proficiency with office software, databases, and electronic record systems.
• Experience working in healthcare, behavioral health, or human services settings.
• Strong ability to multitask and manage competing priorities effectively.
• Excellent verbal and written communication skills for interacting with clients, families, and staff.
• Familiarity with handling confidential information, including HIPAA or privacy‑related standards.
• Proven problem‑solving skills with the ability to identify issues and recommend solutions.
• Customer service experience demonstrating empathy, professionalism, and patience.
• Strong organizational and time‑management abilities with attention to detail.
• Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff.
• Adaptability and willingness to learn new systems, procedures, and program requirements.

Department of Mental Health's Mission:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Mission Statement:

The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Case Management, Adult Community Clinical Services and a Program of Assertive Community Treatment (PACT) team. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike. We offer an excellent salary and benefit package including, tuition remission, and health insurance.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

'',''!*!

The Department of Mental Health is accepting applications for a Clerk IV to support the Brockton-area ACCS (Adult Community Clinical Services) team. The ACCS team serves individuals with complex behavioral health needs. This position is ideal for someone who thrives in a fast‑paced, team‑centered environment where organization, communication, and compassion come together to make a meaningful impact. You will be a central point of coordination for staff, clients, and community partners, ensuring smooth daily operations while contributing to a supportive and welcoming atmosphere for everyone who enters the program.

This role provides a chance to build deep knowledge of mental health services, medical records processes, and program operations while working alongside dedicated clinicians and administrative professionals. You will gain valuable experience in areas such as data management, client engagement, and cross‑department collaboration, all within a setting that values professionalism, empathy, and continuous learning. For someone seeking a role with purpose, stability, and opportunities to grow, this position offers a rewarding path forward.

Please Note: This is a full-time 37.5 position. The schedule will be 1st Shift, Monday through Friday. The days off will be Saturday and Sunday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provides administrative support for assigned programs that include copying, scanning, filing, faxing, answering phones and handling all incoming and outgoing mail.

• Completes monthly ACCS team schedules for review and provides copies to staff.

• Maintains all ACCS multifunctional devices including orders supplies and open tickets for all service calls.

• Records minutes for ACCS team meetings.

• Enters Reporting Events data for ACCS teams in Virtual Gateway program.

• Enters Rehab Days into the Service Delivery Report (SDR) for ACCS teams.

• Assists all triage calls from Registration/Reception for ACCS clients in order to locate appropriate staff for assistance.

• Participates as a member of the Site Policy Committee including taking minutes, typing and all related materials needed to support the committee.

• Orders office supplies as requested.

• Creates templates for ACCS programs as requested.

• Providers back up coverage to Registration/Reception as assigned by Supervisor. Follows front desk protocols including entering patient revisits into MHIS, utilizing Outlook in notifying clinical staff of client's arrival as well as inquiring about demographic changes and insurance changes.

• Ensure that all policies and procedures relating to administrative services are adhered to.

• Acts professional, courteous, and respectful in dealing with clients, families, co-workers and other service providers.

• Demonstrates the knowledge and skills necessary to refer clients/patients for appropriate care.

• Assists with Outpatient encounters for billing purposes.

• Provides administrative support for ACCS EPRS forms.

• Maintains all databases for ACCS teams.

• Other related duties as assigned by ACCS program and or Supervisor.

Required Qualifications:

• Knowledge of office management practices, general report writing, and the use of standard office equipment.
• Ability to understand, explain, and apply relevant laws, regulations, policies, and procedures.
• Strong analytical skills with the ability to evaluate data, draw conclusions, and make informed recommendations.
• Ability to follow written and verbal instructions and gather information through interviews, documents, and records.
• Clear and concise writing skills with the ability to organize information logically and prepare accurate reports.
• Ability to maintain detailed and accurate records, including charts, tables, and tracking systems.
• Effective oral communication skills, including the ability to provide clear instructions and interact tactfully with diverse populations.
• Ability to build rapport and maintain positive working relationships across varied cultural and economic backgrounds.
• Demonstrated sound judgment, discretion with confidential information, and the ability to supervise when required.

Preferred Qualifications:

• Advanced proficiency with office software, databases, and electronic record systems.
• Experience working in healthcare, behavioral health, or human services settings.
• Strong ability to multitask and manage competing priorities effectively.
• Excellent verbal and written communication skills for interacting with clients, families, and staff.
• Familiarity with handling confidential information, including HIPAA or privacy‑related standards.
• Proven problem‑solving skills with the ability to identify issues and recommend solutions.
• Customer service experience demonstrating empathy, professionalism, and patience.
• Strong organizational and time‑management abilities with attention to detail.
• Experience supporting multidisciplinary teams such as clinicians, nurses, or social service staff.
• Adaptability and willingness to learn new systems, procedures, and program requirements.

Department of Mental Health's Mission:

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Mission Statement:

The Brockton Multi Service Center provides comprehensive services to mentally ill adults and children. Programs include Case Management, Adult Community Clinical Services and a Program of Assertive Community Treatment (PACT) team. The Brockton Multi Service Center is a Joint Commission certified facility. In all we always aspire to create an environment which promotes growth and independence for clients, families, and employees alike. We offer an excellent salary and benefit package including, tuition remission, and health insurance.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

'',''!*!

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don''t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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