Candidate MUST have credit union and/or banking experience as a Teller.
MUST Meet all the criteria in Job Description.
Credit Check required Manager must review before offer made No Bankruptcy, No Collections
Candidate Must be able to work with minimal supervision
Self-sufficient
Work well with other team members
Purpose: Manages the flow of walk-in members at the branch location. Assist the other departments with proper assignment of tickets, applications and emails.
General Duties and Responsibilities, but are not limited to:
Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member assistance.
Assign Silver Cloud inquiries to the appropriate SECU Staff
Handle the incoming and outgoing mail and distribute accordingly
Ensure the Lobby information is up to date, properly stocked and clean
Approve check orders, if applicable
Extract required documents for subpoenas, upon request
Ensure each copy room has adequate office supplies and place office supply orders, when necessary
Update member W8 information
Assist online members with their Travel Notices for plastic cards
Assign inbound SECU emails to team members
Experience:
At least 2 years of member/customer service experience, required
Microsoft Office Excel and Word experience, required
Financial institution experience, preferred
Mental and/or Emotional Requirements:
Perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Read and carry out various written instructions and follow oral instructions.
Speak clearly and deliver information in a logical and understandable sequence.
Use basic math skills and spell accurately up to a high school graduate level.
Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Effectively handle multiple, simultaneous, and changing priorities.
Enable Skills-Based Hiring: No
Worker Training Location
N/A
Is this role bonus eligible
No
Is this for a Pre-identified Candidate
No
Please provide Pre-identified Candidate details
First & Last Name: Phone Number: Email Address: Pay Rate:
Is this a Casual Worker
No
Please enter in Shift, Shift Premiums, Hours and Rotation Specifics for this role
Mon - Fri 7:30 - 4:30 40 hrs a week