Clerk

Lancesoft

Sugar Land, TX

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JOB DETAILS

SALARY

SKILLS

Bank Secrecy Act, Call Center Software, Card Processing, Communication Skills, Credit Union, DNA, Diversity, Documentation, Loan Processing, Maintain Compliance, Multitasking, Payment Processing, Presentation/Verbal Skills, Regulations, Telephone Skills, Time Management, Transaction Processing/Management, USA PATRIOT Act, Writing Skills

LOCATION

Sugar Land, TX

POSTED

7 days ago

Job Description
Job title: Clerk
Payrate: $21 - $25/hr on W2 (All Inclusive)
Location: Sugar Land Texas, 77478
Duration: 6+ Months

Duties and Responsibilities:
•Greet and welcome members and visitors to the credit union in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
•Respond to member requests, concerns and questions as they are presented, i.E. Email, phone calls, walk-ins, member relationship software, call center tickets, etc. In a professional and timely manner.
•Assist members with their plastic card related issues including mailing cards, if necessary.
•Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
•Promote credit union products and services based on member needs.
•Perform account maintenance on member accounts when requested, with proper documentation/authorization.
•May perform the following teller duties, as a Backup Teller: receive checks and cash for deposit, verify amount, and examine checks for endorsements. This includes loan payments and processing credit card payments. Cashes checks and pays out money after verification of signatures and member balances. Places hold on accounts for uncollected funds in accordance with policies and procedures. Enters customers'transactions into computer to record transactions, and issues computer generated receipts.
•Promote and explain other credit union services as needed.
•Answer telephones;provide members with information as requested.
•Ensure propriety and confidentiality of members’information.
•Ensure compliance with policies and procedures, rules and regulations including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Controls.
•Other duties as assigned.

Experience:

•Minimum 2 years of customer/member service with a credit union or bank;required
•Previous cash handling experience;required
•Fiserv/DNA core experience, a plus

Knowledge, Skills and Abilities:
•Perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
•Strong oral and written communication skills;ability to speak and write clearly and effectively
•Capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
•Perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
•Effectively handle multiple, simultaneous, and changing priorities.
•Capable of exercising highest level of discretion on both internal and external confidential matters.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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