Click2Go Order Processor – MCB Quantico Commissary

Are you looking for a Challenge?

Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Click2Go Order Processor to support online grocery shopping and order fulfillment operations at the Marine Corps Base (MCB) Quantico Commissary in Quantico, Virginia.

The Click2Go Order Processor is responsible for accurately selecting, gathering, and preparing grocery orders submitted by commissary customers through the Defense Commissary Agency's (DeCA) Click2Go online shopping platform. This position plays an important role in ensuring customers receive quality products, accurate orders, and excellent customer service.

I've never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Click2Go Order Processor at Terrestris do?

The Click2Go Shopper supports daily commissary operations by fulfilling customer grocery orders placed through the online Click2Go platform. The Shopper ensures that items are selected according to customer specifications, meet quality and freshness standards, and are properly organized and prepared for customer pickup.

What does a typical day look like for a Click2Go Order Processor?

You will:

• Review incoming customer orders through the Click2Go online shopping system and organize shopping assignments based on order requirements and pickup schedules;
• Locate and select grocery products throughout the commissary, ensuring accuracy, quality, freshness, and proper quantities;
• Inspect produce, meat, dairy, frozen foods, and other perishable products to ensure items meet established quality and expiration-date standards;
• Identify unavailable or out-of-stock merchandise and follow established procedures for product substitutions and customer preferences;
• Handle products carefully, maintaining appropriate food safety, sanitation, and temperature-control practices;
• Organize, bag, label, and stage completed grocery orders in designated areas for customer pickup;
• Monitor order progress and ensure assigned orders are completed accurately and within required timeframes;
• Communicate professionally with commissary personnel and customers regarding product availability, substitutions, and order-related questions;
• Maintain clean, organized, and safe shopping, staging, and work areas; and
• Follow all applicable commissary procedures, food safety requirements, workplace safety standards, and customer service expectations.

What is the work schedule?

Click2Go Shopper schedules are based on commissary operational requirements and may vary depending on assigned shifts and staffing needs.

Available scheduling windows are:

• Monday–Friday: 6:00 a.m. – 4:00 p.m.
• Saturday: 6:00 a.m. – 3:00 p.m.
• Sunday: 6:00 a.m. – 2:00 p.m.

Individual shifts will be scheduled within these operating windows. Employees should be prepared for varying schedules, including weekday and weekend assignments. Full-time or part-time hours will depend on operational requirements and the staffing schedule.

What qualifications do you look for?

You might be the professional we're looking for if you have:

• A high school diploma or equivalent preferred;
• Previous experience in grocery retail, order fulfillment, stocking, food service, or customer service preferred;
• The ability to use computers, handheld devices, or electronic ordering systems to review and process customer orders;
• Strong attention to detail and the ability to accurately select products, quantities, and customer-requested items;
• The ability to recognize quality and freshness standards for grocery products, including perishable and frozen merchandise;
• Strong organizational skills and the ability to manage multiple orders while meeting established pickup deadlines;
• Effective verbal communication and customer service skills;
• The ability to work independently as well as collaboratively with commissary personnel;
• The ability to stand, walk, bend, reach, and lift grocery items throughout the workday, including handling products weighing up to approximately 40–50 pounds, as required;
• The ability to work a flexible schedule, including weekends, holidays, and varying shifts based on commissary operating requirements;
• The ability to obtain and maintain the required background investigation, installation access, and credentials necessary to work at MCB Quantico; and
• Authorization to permanently work in the United States without sponsorship.

What kind of benefits does Terrestris offer?

We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.