Client Account Manager

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Description

Full-Time

Exempt

Position Summary

The Partner Success Manager (PSM)/ vCIO serves as a strategic liaison between Entech and its partners, ensuring long-term client satisfaction, retention, and growth. Acting as a trusted advisor, the PSM is responsible for understanding partner business goals, aligning Entech's solutions to support those goals, and delivering exceptional partner experience. The ideal candidate is skilled in relationship management, technology consulting, and communication, driving engagement and maximizing value from Entech's services and solutions.

Why Entech?

Entech is a Managed IT Services Provider with over 28 years of experience delivering secure and reliable technology solutions to organizations across Southwest Florida. As a Managed Service Provider (MSP), we manage and support our clients' technology environments-including help desk support, infrastructure management, cybersecurity, cloud platforms, and ongoing IT strategy-allowing businesses to focus on their operations while we handle their technology.

With offices in Fort Myers, Naples, and Bradenton, Entech is continuing to grow and invest in talented professionals who want to work in a collaborative, high-performance environment and build long-term careers in technology services.

Essential Roles and Responsibilities

• Partner Retention and Satisfaction.
• IT Roadmaps and Budget Delivery.
• Strategic Partner Engagement.
• Opportunity Pipeline Management.
• Service Request Oversight.
• Event Promotion and Participation.

Additional Responsibilities

• Serve as the primary point of contact for assigned partners, ensuring high levels of satisfaction and retention.
• Develop a strong understanding of each partner's business operations and technology objectives.
• Collaborate with internal teams to develop and propose tailored strategies and IT solutions.
• Conduct regular engagement activities to strengthen partner relationships.
• Prepare and deliver annual IT Roadmaps, Budget Reviews, and Agreement Renewals in alignment with partner needs.
• Represent the voice of the partner when communicating service issues, billing questions, or strategic goals to internal teams.
• Ability to self-direct client engagement opportunities with minimal supervision.
• Identify opportunities for cross-selling and up-selling Entech services and solutions.
• Manage partner communication and service requests using ConnectWise tickets and activities.
• Maintain an up-to-date and accurate sales pipeline, tracking all opportunities and activities.
• Ensure timely and proactive communication, setting and managing expectations effectively.

Skills and Abilities

• Proficient in using Customer Relationship Management (CRM) tools.
• Strong working knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel.
• Familiarity with ConnectWise (preferred but not required).

Education

• Bachelor's degree in Business, Communications, Information Technology, or a related field (or equivalent work experience).

Experience

• 3+ years of experience in account management, client engagement, or customer success-preferably in an Information Technology or Managed Services environment.
• Experience delivering IT strategy, client roadmaps, or budget reviews.
• Proven track record of managing client relationships through a consultative approach and driving revenue growth through retention and upselling.
• Strong understanding and applicable working knowledge of technology solutions such as cloud services, cybersecurity, Information Technology infrastructure and business critical applications.

Benefits:

Free Employee Medical Insurance

Additional Employer Paid Medical Options

Fully Vested 401(k) Match

Flexible Time Off (an unlimited amount of paid time off days)

Free $10,000 Life Insurance Policy

Six Paid Holidays - PLUS Black Friday!

Flexible Schedule Options

Fun Employee Events - Yearly Culture Building Events

Options available for dental, vision, accident, hospital, short term disability, long term disability, Identity theft protection and additional life insurance.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver's license is required for this position.