Client Account Manager

Job Title: Client Account Manager
Location: McKinney, TX
Employer: 4Consulting, Inc
Position Type: Full Time
Worksite: Onsite

Position Summary
4 Consulting Inc. is seeking an experienced Client Account Manager to lead strategic client account management, IT recruitment delivery, talent acquisition operations, vendor management, and recruitment performance initiatives.

The Client Account Manager will collaborate with client stakeholders, business leaders, hiring managers, and internal recruitment teams to develop effective staffing strategies, optimize recruitment processes, maintain client relationships, and ensure timely delivery of qualified IT professionals.

The successful candidate will demonstrate strong leadership, strategic workforce planning, recruitment analytics, stakeholder management, and operational decision-making capabilities.

Essential Duties and Responsibilities
The candidate will be responsible for:

1. Strategic Client Account Management and Engagement

• Serve as the primary point of contact for assigned client accounts, establishing and maintaining relationships with client stakeholders, hiring managers, and executive leadership.
• Develop and implement client engagement strategies aligned with organizational staffing objectives and business requirements.
• Conduct regular client account review meetings to evaluate recruitment delivery performance, service-level expectations, and client satisfaction.
• Identify opportunities to expand existing client relationships through additional IT staffing and workforce solutions.
• Collaborate with U.S.-based leadership to improve client delivery standards and account performance.

2. Talent Acquisition Strategy and Recruitment Operations

• Develop and execute comprehensive recruitment strategies utilizing Applicant Tracking Systems (ATS), internal candidate databases, professional networks, job boards, and targeted sourcing techniques.
• Lead and supervise recruitment teams responsible for sourcing, screening, evaluating, and presenting qualified candidates for technical positions.
• Establish standardized candidate screening, interviewing, and evaluation procedures to ensure alignment with client requirements.
• Assign and prioritize daily client requisitions, establish recruitment targets, and monitor team productivity.
• Evaluate recruitment pipelines, identify resource constraints, and reallocate recruitment resources to meet critical staffing requirements.
• Provide guidance, mentoring, and professional development to senior recruiters, junior recruiters, and recruitment team leads.

3. Vendor Management, Rate Negotiations, and Compliance

• Manage relationships with staffing vendors, subcontractors, and contingent workforce agencies to support client staffing requirements.
• Negotiate candidate compensation, vendor rates, and staffing arrangements while considering client requirements and business objectives.
• Establish and maintain vendor coordination procedures, candidate submission guidelines, and preferred vendor relationships.
• Monitor vendor performance and resolve recruitment delivery issues.
• Coordinate with internal departments to ensure recruitment and onboarding activities comply with applicable employment laws, client requirements, and contractual obligations.

4. Recruitment Analytics, HRIS, and Performance Management

• Utilize Human Resource Information Systems (HRIS), Applicant Tracking Systems (ATS), and reporting tools to maintain accurate recruitment and candidate information.
• Monitor key recruitment performance indicators, including time-to-fill, candidate submission rates, interview conversion ratios, offer acceptance rates, and recruitment delivery performance.
• Analyze recruitment data to identify process inefficiencies, operational risks, and opportunities for improvement.
• Prepare daily, weekly, and periodic recruitment performance reports for senior management and executive leadership.
• Recommend and implement improvements to recruitment processes, resource planning, and team productivity.

5. Escalation Management, Candidate Onboarding, and Retention

• Serve as an escalation point for client delivery concerns, candidate withdrawals, recruitment delays, and other staffing-related issues.
• Develop and implement corrective action plans to resolve recruitment challenges and maintain client satisfaction.
• Coordinate post-offer activities, including candidate communications, background screening, client onboarding requirements, and project start-date arrangements.
• Collaborate with recruitment teams and internal stakeholders to ensure smooth candidate transitions and successful placement outcomes.
• Support candidate engagement and retention initiatives to improve long-term recruitment effectiveness.

Minimum Qualifications
The position requires:

Certification Required
None

Travel Required
None

Supervisory Role
Yes

Preferred Qualifications

1. Experience growing client accounts, expanding staffing opportunities, and managing account performance and profitability.
2. Experience leading recruitment teams, managing high-volume technical hiring, and coordinating staffing vendors.

Additional Requirements

1. Full-time position requiring 40 hours per week, Monday through Friday.
2. Position requires onsite work in McKinney, Texas.
3. Must be authorized to work in the United States.

Application Instructions

Equal Employment Opportunity Statement

4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.